Job Description

Company Description Irondale Data Management Corp. (IDMC) is an Information Technology company established in August 2020, staffed by experienced professionals across Sales, Pre-Sales, Consulting, Delivery, Support, and Managed Services. The organization focuses on enabling digital transformation for clients in areas such as Data Management, Digital Enterprise Management, Cyber Security, Asset Management, Artificial Intelligence, Data Science, and Machine Learning. IDMC designs flexible solutions that support both cloud-based and on-premise environments. The company emphasizes a thorough understanding of client requirements, alignment with business goals, application of industry insights, and deployment of the right expertise at the right time. Clear and continuous communication is maintained throughout engagements to ensure successful outcomes.
Role Description The Sr. ServiceNow Consultant is a full-time, remote role responsible for designing, implementing, and optimizing ServiceNow solutions for enterprise clients. Day-to-day tasks include gathering and analyzing business requirements, configuring and customizing ServiceNow modules, and developing workflows that align with client processes. The role involves collaborating with stakeholders to recommend best practices, leading solution design workshops, and providing guidance on platform governance and standards. The consultant will oversee testing, documentation, and deployment activities, as well as deliver user training and post-implementation support to ensure customer satisfaction and sustainable adoption. This position also contributes to continuous improvement initiatives, identifying opportunities to enhance service delivery and platform performance.
Qualifications

Strong Analytical Skills to assess business processes, interpret complex requirements, and translate them into effective ServiceNow solutions.
Demonstrated Consulting experience, including leading client engagements, advising on best practices, and driving digital transformation initiatives.
Excellent Communication skills for interacting with technical and non-technical stakeholders, preparing documentation, and delivering presentations and training.
Commitment to Customer Satisfaction and Customer Service, with a track record of building trust, managing expectations, and resolving issues promptly.
Hands-on expertise with ServiceNow platform administration, configuration, and customization (e.g., ITSM, ITOM, HRSD, or other modules).
Experience with integration of ServiceNow with other enterprise systems and familiarity with REST APIs, scripting (JavaScript), and automation.
Understanding of ITIL frameworks, service management processes, and governance practices.
Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent practical experience.
Ability to work independently in a remote environment, manage multiple priorities, and meet project timelines.
Relevant ServiceNow certifications (e.g., Certified System Administrator, Certified Implementation Specialist) are highly beneficial.