Candidate Profile:
- With at least 1-3 years of experience as an Sr Operations Manager.
- With Telco and Sales experience.
- Amenable to work onsite in G5, Makati City, Philippines
- Knowledgeable in managing NPS or CSAT and AHT, Conversion metrics
- Highly motivated individual with skills to develop and coach team members to achieve performance expectations
- Ability to mentor, coach, and provide direction to a team of employees
- Willingness to work a flexible schedule
What's in it for you
- Day 1 HMO
- Competitive Compensation
- Career Growth
Candidate Profile
- Associate's degree Preferred with more than ten years of experience (with two to four years of Progressive Management Experience) preferred
- Demonstrated ability to analyze and improve work processes; establish a course of action for self and others to accomplish specific goals
- Demonstrated ability to coach and develop action plans, which maximize performance, and provide effective feedback
- Demonstrated ability to implement Change; flexibility to quickly adapt to changing business need
- Work well under pressure and follow through on items to completion while maintaining professional demeanor
- Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates
- Proven ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment
- Demonstrated ability to mentor, coach and provide direction to a team of employees
- Demonstrated ability to take initiative and ownership with focus on continuous improvement
- Demonstrated ability to foster customer service disposition and sense of professionalism for self and team Willingness to work a flexible schedule
Career Framework Role
Provides leadership to managers, supervisors and/or professional staff. Is accountable for the performance and results of multiple related units. Recommends operational objectives and develops departmental plans, including business, production and/or organizational priorities. Controls resources and policy formation in area of responsibility. Decisions are guided by resource availability and functional objectives. Develops and administers performance requirements; may have budget responsibilities.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
