Sr. Manager for Infrastructure and Facilities

Job Summary:

The Senior Manager for Infrastructure & Facilities is responsible for overseeing the overall management, maintenance, and optimization of site infrastructure and facilities operations within a BPO environment. This role ensures that all physical assets, utilities, and workplace services are operating efficiently, safely, and in alignment with business continuity requirements and organizational standards.

Key Responsibilities:

1. Facilities Management

Oversee day-to-day facilities operations including housekeeping, security, and building maintenance

Ensure all facilities are compliant with health, safety, and environmental regulations

Manage vendor performance and service level agreements (SLAs)

2. Infrastructure Management

Ensure reliability and uptime of critical infrastructure including power systems, HVAC, and backup systems

Lead preventive and corrective maintenance programs

Oversee office expansions, renovations, and workspace optimization initiatives

3. Business Continuity & Risk Management

Develop and implement business continuity and disaster recovery plans

Conduct regular risk assessments and ensure readiness for emergencies

Ensure compliance with audit requirements and company policies

4. Budget & Cost Management

Prepare and manage annual budgets for facilities and infrastructure

Monitor expenses and identify cost-saving opportunities without compromising service quality

5. Stakeholder & Vendor Management

Coordinate with internal stakeholders (Operations, IT, HR) for site requirements

Manage relationships with external vendors and contractors

Ensure timely delivery of projects and services

6. Leadership & Team Management

Lead and develop facilities and infrastructure teams

Set performance goals and drive accountability

Promote a culture of safety, efficiency, and continuous improvement