Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body's largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin, we are in shapes our lives, we are advancing dermatology for every skin story.
We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee.
At Galderma, we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact.
Job Description
Position Title: Senior Key Account & Client Management Specialist (Individual Contributor)
Role Purpose
Responsible for driving key account and client management initiatives to retain, strengthen, and expand customer relationships. This role focuses on delivering high-quality customer engagement, resolving issues effectively, and supporting strategic account growth through collaboration with cross-functional teams.
Key Responsibilities
- Implement and execute Key Account & Client Management strategies to retain and strengthen existing client relationships.
- Deliver high-quality customer service and issue resolution, ensuring timely and effective responses to client needs.
- Lead and execute client engagement activities, including identifying client business requirements and preparing proposals and quotations.
- Contribute to the development, administration, and continuous improvement of processes, programs, and policies related to Key Account & Client Management.
- Collaborate with internal stakeholders to support industry-specific relationship management activities and enable effective orchestration of customer-facing roles.
- Interpret customer and market insights to support relationship expansion and long-term account value creation.
Role Differentiators
- Recognized subject matter expert within the job area, typically gained through advanced education and extensive work experience.
- Manages large and/or complex projects and owns end-to-end processes with minimal supervision.
- Leads or contributes to process improvement and process design initiatives, applying a broad perspective to solve complex problems.
- Interprets internal and external business issues and recommends best practices and solutions.
- Typically reports to M3 / M4 level management.
- Progression to this level is based on business requirements.
Management Responsibility
- Primarily an individual contributor, accountable for a critical subject-matter area or discipline.
- May occasionally manage up to two employees, including outsourced or project-based resources (e.g., external consultants).
- When managing others, responsibilities focus on work coordination, knowledge sharing, coaching, and mentoring, rather than full project delegation.
- May direct work, train, coach, and review the output of junior employees.
- Supports the management of processes and programs within the function.
Stakeholder Management
- Build and maintain strong relationships with cross-functional teams, specialist departments, and external service providers.
- Influence stakeholders to adopt new concepts, practices, and approaches.
- Prepare and deliver presentations, proposals, and concepts to leadership and company committees.
- Establish strong, trusted partnerships with Galderma managers and internal stakeholders.
- Understand customer and key stakeholder needs, concerns, and priorities, and provide appropriate solutions and guidance.
- Provide technical and functional guidance to line managers and employees when required.
Experience & Qualifications
- Experience: 812 years of relevant experience in Key Account Management, Client Management, or related commercial roles.
- Education: Bachelor's or Master's degree, or equivalent professional experience and qualifications.
