Job Description

Opentext - The Information Company

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.

YOUR IMPACT

We are seeking a highly strategic and execution-driven Senior Director, Strategic Enablement, to establish and scale the capabilities, frameworks, and operating models that enable Client Solutions to deliver consistent business results and exceptional Client outcomes.

As a member of the Client Solutions leadership team, this role will drive organizational effectiveness through business intelligence, operational excellence, capability development, and strategic execution. The Senior Director will partner closely with leaders across the organization to ensure that decisions are informed by data, priorities are aligned to business objectives, and scalable practices are in place to support growth.

This role is ideal for a leader who can balance long-term strategic thinking with disciplined execution, bringing together people, processes, technology, and insights to accelerate organizational performance.

What The Role Offers

Strategic Leadership

Define and execute the strategic vision for organizational enablement across Client Solutions
Translate business priorities into actionable strategies, roadmaps, and measurable outcomes
Partner with senior leaders to identify opportunities for growth, efficiency, and operational improvement
Drive alignment between business objectives, delivery execution, and organizational capabilities
Establish a culture of accountability, continuous improvement, and data-informed decision-making

Organizational Leadership

Lead and develop a multi-functional organization focused on business enablement, operational effectiveness, and strategic execution
Build leadership capability and strengthen organizational effectiveness across multiple disciplines
Design and implement operating models that support scalability, collaboration, and business performance
Establish clear priorities, performance expectations, and success measures
Foster a high-performance culture grounded in ownership, innovation, and teamwork

Business Intelligence & Decision Support

Develop and operationalize enterprise reporting and analytics capabilities that support executive decision-making
Deliver actionable insights that improve Client outcomes, business performance, and operational efficiency
Identify trends, opportunities, and risks through data analysis and performance measurement
Drive adoption of reporting frameworks and performance dashboards across the organization
Champion a culture where business decisions are guided by meaningful insights and measurable outcomes

Capability Development & Continuous Improvement

Drive initiatives that strengthen organizational capabilities and improve long-term effectiveness
Promote innovation through scalable frameworks, best practices, reusable assets, and modern ways of working
Identify systemic challenges and implement sustainable solutions that improve business performance
Partner with leaders to evaluate emerging technologies, processes, and opportunities for improvement
Lead transformation initiatives that enhance agility, efficiency, and Client value

Operational Excellence & Performance Management

Establish and strengthen governance frameworks that support consistency, quality, and execution excellence
Standardize methodologies, performance management practices, and operational processes where appropriate
Improve organizational predictability, scalability, and operational discipline
Monitor key performance indicators and ensure accountability for business outcomes
Drive cross-functional coordination to remove barriers and accelerate execution

Change Leadership

Lead complex organizational and operational initiatives that support business transformation
Build stakeholder alignment and engagement around strategic priorities
Develop communication and adoption strategies that support successful change implementation
Measure and communicate the impact of transformation efforts across the organization

Experience

WHAT YOU NEED TO SUCCEED

12–18+ years of experience in technology services, consulting, SaaS, or related industries
5+ years leading complex, multi-functional organizations across areas such as analytics, architecture, governance, PMO, operational excellence, or business enablement
Demonstrated success leading leaders, driving transformation, and building high-performing teams
Experience supporting large-scale delivery, Client success, or services organizations preferred
Experience in cloud-based service organizations preferred

Leadership & Competencies

Strong executive presence with the ability to influence cross-functional senior stakeholders
Systems thinker with the ability to integrate business strategy, technology, data, and operational execution
Proven ability to build organizational capability and drive transformation at scale
Strong communication, collaboration, and stakeholder management skills
Ability to balance strategic priorities with operational discipline and execution excellence

Functional Expertise

Enterprise analytics and reporting strategies
Organizational effectiveness and operational excellence
Governance, PMO, and performance management frameworks
Change management and transformation leadership
Continuous improvement methodologies and scalable operating models
Client success models and service delivery organizations

Technical & Business Acumen

Understanding of leading cloud platforms (Azure, AWS, GCP)
Familiarity with data platforms, analytics ecosystems, and visualization tools
Strong grasp of services economics, including margin management, utilization, forecasting, and operational performance
Ability to translate complex business challenges into actionable solutions and measurable outcomes

Education

Bachelor's degree in Engineering, Computer Science, Business, or a related field required
MBA or equivalent leadership experience preferred

Success Metrics (What You'll Be Measured On)

Improvement in organizational effectiveness and operational performance
Margin optimization and business performance outcomes
Adoption and impact of business intelligence, analytics, and reporting capabilities
Successful execution of strategic initiatives and transformation programs
Improved operational predictability, scalability, and delivery outcomes
Strength of governance frameworks and execution discipline
Strong cross-functional alignment and stakeholder engagement
Employee engagement, leadership development, and organizational capability growth

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at [Confidential Information]. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.