Details:
Job Description
Description:
Who are we For 30+ years, Stefanini has been helping midsize, large and global enterprises increase the efficiency of their IT operations while also helping them leverage information technology to empower their businesses. Our offers include efficient, cost-reducing and effective services (IT Infrastructure Outsourcing, End-User Computing Outsourcing, Application Managed Services, and Mainframe Modernization). With robust offerings aligned with market trends such as automation, cloud, Internet of Things (IoT) and user experience (UX), the company has been recognized with several awards in the area of innovation. Today, the company has a broad portfolio of solutions that combine innovative consulting, marketing, mobility, personalized campaigns and artificial intelligence services for traditional solutions such as service desk, field service and outsourcing (BPO). We have over 25,000 employees across 77 offices in 41 countries across the Americas, Europe, Africa, Australia, and Asia.
What will you do
- Strategize: Serve as a strategic analytics consultant to stakeholders, translating business challenges into data-driven opportunities.
- Present: Facilitate regular data-driven discussions with multiple Executive-level, Vice Presidents to ensure alignment between analytics outputs and stakeholder priorities.
- Present: Manage and evolve analytics specific to stakeholder needs, ensuring consistent delivery of high-quality, timely, and relevant analytics.
- Analyze: Leverage AI and machine learning techniques to identify trends, detect anomalies, and generate insights for stakeholders.
- Analyze: Perform ticket and volume trend analysis to surface opportunities for automation, proactive support, or process refinement.
- Analyze: Interpret data to identify critical performance indicators, trends, patterns, anomalies, and areas for further analysis or hypothesis testing.
- Analyze: Provide root cause analysis support and proactively identify areas where analytics can inform experience improvement or service design decisions.
- Build: Integrate and compare data from multiple sources, tools, and business lines to build consistent reporting and analysis structures.
Job Requirements
Details:
What do you need to succeed
- Education: Bachelor's degree required; master's degree or graduate certifications preferred. Equivalent work experience may be considered.
- Experience: Typically requires a minimum of 5 years of related experience in data analysis, reporting, or business intelligence.
- Skills: Strong skills using statistical, reporting, and business intelligence tools, including Minitab, Excel, R, SQL, Hadoop, Business Objects, Power BI, Tableau, Qlik Sense, Python, and SAS Business Intelligence.
- Skills: Knowledge of ticketing tools such as CA, Unicenter, ServiceNow, Remedy, Siebel, and CRM platforms. Basic knowledge of ITIL frameworks, including Incident Life Cycle.
- Communication: Exemplary English communication skills, with the ability to communicate clearly and thoroughly in both verbal and written forms.
- Communicate: Ability to observe, ask questions, listen actively, and give and receive feedback effectively. Ability to handle a large workload and multiple tasks simultaneously.
- Communicate: High energy level, adaptability, assertiveness, patience, and the ability to work effectively in a team environment; strong conflict-management skills comfort.
- Business: Understanding and observance of strict confidentiality policies and standards.
