We are looking for a Sr. Customer Success Specialist to join our team. Today.
JOB REQUIREMENT:
- Demonstrated ability to effectively communicate with customers in a fast-paced environment
- Prior experience with high-volume calling.
- Demonstrated aptitude to learn new technology is required
- Excellent knowledge of Microsoft Office programs
- Demonstrated ability to follow instructions, follow call scripts, and adhere to defined processes
- Excellent communication skills (verbal, written)
- Demonstrated ability to multitask, prioritize, and manage time effectively
- Bachelor's degree/diploma preferred
- Experience working with Salesforce.com or a similar CRM is preferred
JOB DESCRIPTION:
- Manage high volume of customer contacts and communications through phone and email each day
- Use contact search and productivity tools to verify that contact information is accurate
- Conduct health checks at agreed-upon recurring intervals to gauge product satisfaction and value attainment
- Develop an effective level of product knowledge to speak intelligently to customers and successfully address specific objections
- Clearly document and track qualitative feedback and quantifiable measurements through surveys, phone calls and emails using computer systems
- Successfully capture customers product expectations, experiences, satisfaction, and likelihood of abandonment, Voice of the Customer
- Initiate steps through appropriate communication channels to address customer concerns/roadblocks prohibit satisfaction or product usage
- Ensure high level of professionalism during all interactions with customers and prospects
- Collaborate with cross-functional teams and management to drive a superior customer experience
- Other duties, as assigned and necessary
