Join our dynamic Contact Center team as a Technical Customer Service Professional and be the voice of excellence in providing top-tier technical support to our valued customers!
What will you do:
- Deliver exceptional technical customer service through multiple channels including phone, chat, and text, handling equipment installation, software troubleshooting, and product compatibility inquiries
- Monitor and maintain system applications while providing comprehensive programming support and user training
- Process and manage customer orders while performing revenue generation activities including lead qualification and outbound campaigns
- Analyze reports, design computer outputs, and handle data management responsibilities
- Serve as a dedicated systems network point person with delegated administrative duties
What will make you successful:
- Strong technical aptitude with demonstrated experience in customer service and technical support
- Proficiency in handling multiple communication channels and support systems
- Excellent problem-solving abilities and attention to detail
- Strong multitasking capabilities with the ability to handle high-volume technical inquiries
- Clear communication skills and ability to explain complex technical concepts simply
What's in it for you:
- Comprehensive training and development programs to enhance your technical expertise
- Opportunity to work with cutting-edge support systems and technologies
- Clear career progression path in a dynamic, fast-paced environment
- Collaborative team environment focused on continuous improvement
- Chance to make a real difference in customers technical support experience
Let us learn about you! Apply today.
Looking to make an IMPACT with your career
When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.
IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.
We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.
Become an IMPACT Maker with Schneider Electric – apply today!
€40 billion global revenue
+9% organic growth
150 000+ employees in 100+ countries
You must submit an online application to be considered for any position with us. This position will be posted until filled.
Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and inclusion is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.
At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here
Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.
