Ensures attainment of hiring targets and job qualifications. Provides input to the recruitment process, reviews and identifies areas for improvement, and suggests new strategies to bring about increased efficiency and effectiveness of the Talent Acquisition function. Establishes professional working relationships with other internal and external groups / organizations to ensure recruitment activities align with the fast-paced and continuously changing business demands. Empowers respective team members in the different Talent Acquisition functions and tasks. Assists in mentoring and upskilling of associates.
- Work closely with hiring managers in various departments to define recruitment needs and plan the hiring process
- Analyzing existing talent acquisition procedures and developing new, more efficient methods of finding great candidates.
- Using resume parsers, applicant tracking systems (ATS), and candidate relationship management (CRM) software to streamline recruitment processes.
- Set hiring goals (e.g. quarterly and annual)
- Track recruitment KPIs such as time to fill, attrition & compliance
- Manage all communication with candidates from the moment they apply until they get onboard
- Source candidates on job boards, resume databases, professional networks and through referrals
- Interview candidates at various stages of the hiring process (phone screening calls, video interviews and in-person meetings)
- Use skill assessment tools and tests to screen candidates
- Oversee internal and external communication, making sure that our company maintains a positive reputation as an employer (for example on Jobstreet, LinkedIn and social media)
- Organize hiring events and participate in job fairs to network with potential candidates
Required skills + qualities (technical):
- Graduate of a Bachelor's Degree, preferably in Human Resource or Psychology
- At least 3 years of experience managing end-to-end corporate recruitment in a BPO/Shared services type of industry
- Proficient in behavioural interviews. Preferably DDI certified.
