- Financial Management & Margin Health: -
- Own financial performance for POD delivery by managing scope, burn, utilization, and forecast accuracy while maintaining delivery velocity.
- Maintain program gross margin at/above approved plan; keep EAC variance within ±2% monthly.
- Develop weekly cost-to-complete and capacity plans; maintain utilization ≥90% for billable team members.
- Ensure 100% scope changes are captured via RAID/Change Control with agreed approvals and updated forecasts within 5 business days.
- Track change requests/assumptions with financial impact and secure approvals within agreed timelines.
- Delivery Excellence & Milestone Achievement: -
- Drive end-to-end plan execution for PODs with SAFe cadence, dependency management, and disciplined delivery governance to achieve committed PI objectives.
Achieve ≥90% PI objectives met for owned PODs; maintain iteration carryover <15% after first PI.
- Maintain schedule variance within ±10% for committed releases; complete release readiness checklist for every release.
- Update RAID and dependency logs weekly with owners; ensure zero critical dependencies without an owner.
- Coordinate across PODs to ensure integrated plans, dependencies, and release readiness are aligned end-to-end.
- Quality Assurance & Defect Management: -
- Improve quality of deliverables through rigorous testing readiness, acceptance criteria discipline, and defect prevention practices.
Achieve UAT pass rate ≥95% for each release; maintain defect rejection rate
- Reduce defect leakage to production to ≤2 defects per release; ensure zero repeat Sev-1 incidents.
- Enforce Definition of Ready/Done and evidence-based sign-offs for 100% of stories.
- Implement data quality checks with ≥99% accuracy for key reporting measures.
- Stakeholder Management & Client Satisfaction: -
- Strengthen client confidence through proactive communication, transparent reporting, and rapid action closure.
- Achieve average stakeholder satisfaction/NPS score ≥8.5/10 (quarterly feedback).
- Deliver weekly executive summaries on time (100%) covering progress, risks, and decisions needed.
- Close agreed action items within 5 business days ≥90% of the time.
- Facilitate decisioning forums; unblock critical decisions within 10 business days ≥90% of the time.
- Maintain executive governance cadence with clear minutes and action tracking.
- People Leadership & Team Development: -
- Lead and develop POD PMs/Scrum Masters by coaching delivery hygiene, planning discipline, and problem-solving; build high-performing teams.
- Conduct monthly coaching 1:1s with each POD PM; maintain documented development goals and progress.
- Standardize templates (status, RAID, plan, release) and achieve ≥95% compliance across PODs.
- Manage attrition within agreed thresholds; execute onboarding plans within 2 weeks for any replacement.
- Implement team engagement actions; achieve stakeholder feedback on PM effectiveness ≥8/10.
- Governance, Risk & Compliance: -
- Ensure PODs operate with strong controls: risk management, auditability, and adherence to compliance and security requirements.
- Conduct risk reviews bi-weekly; ensure all High/Critical risks have mitigation plans and due dates.
- Achieve 100% compliance with required documentation (SoW/Change controls, approvals, test evidence) and meet audit requests within SLA.
- Prevent compliance-related production incidents attributable to missed process or documentation.
- Maintain critical path reviews weekly with stakeholders; achieve ≥90% release readiness criteria met ahead of cutover.
- Production Support & Hypercare: -
- Own Hypercare outcomes by ensuring release readiness, operational runbooks, and rapid incident resolution.
- Implement Hypercare runbook, on-call rota, and incident triage model before each go-live (100%).
Meet incident SLAs: Sev-1 response <15 min, Sev-2 <30 min; reduce MTTR by ≥20% vs baseline.
- Complete post-incident RCA within 5 business days for 100% of Sev-1/2 incidents with prevention actions tracked to closure.
