Job Description
Financial Management & Margin Health: - Own financial performance for POD delivery by managing scope, burn, utilization, and forecast accuracy while maintaining delivery velocity. Maintain program gross margin at/above approved plan; keep EAC variance within ±2% monthly. Develop weekly cost-to-complete and capacity plans; maintain utilization ≥90% for billable team members. Ensure 100% scope changes are captured via RAID/Change Control with agreed approvals and updated forecasts within 5 business days. Track change requests/assumptions with financial impact and secure approvals within agreed timelines. Delivery Excellence & Milestone Achievement: - Drive end-to-end plan execution for PODs with SAFe cadence, dependency management, and disciplined delivery governance to achieve committed PI objectives. Achieve ≥90% PI objectives met for owned PODs; maintain iteration carryover <15% after first PI. Maintain schedule variance within ±10% for committed releases; complete release readiness checklist for every release. Update RAID and dependency logs weekly with owners; ensure zero critical dependencies without an owner. Coordinate across PODs to ensure integrated plans, dependencies, and release readiness are aligned end-to-end. Quality Assurance & Defect Management: - Improve quality of deliverables through rigorous testing readiness, acceptance criteria discipline, and defect prevention practices. Achieve UAT pass rate ≥95% for each release; maintain defect rejection rate Reduce defect leakage to production to ≤2 defects per release; ensure zero repeat Sev-1 incidents. Enforce Definition of Ready/Done and evidence-based sign-offs for 100% of stories. Implement data quality checks with ≥99% accuracy for key reporting measures. Stakeholder Management & Client Satisfaction: - Strengthen client confidence through proactive communication, transparent reporting, and rapid action closure. Achieve average stakeholder satisfaction/NPS score ≥8.5/10 (quarterly feedback). Deliver weekly executive summaries on time (100%) covering progress, risks, and decisions needed. Close agreed action items within 5 business days ≥90% of the time. Facilitate decisioning forums; unblock critical decisions within 10 business days ≥90% of the time. Maintain executive governance cadence with clear minutes and action tracking. People Leadership & Team Development: - Lead and develop POD PMs/Scrum Masters by coaching delivery hygiene, planning discipline, and problem-solving; build high-performing teams. Conduct monthly coaching 1:1s with each POD PM; maintain documented development goals and progress. Standardize templates (status, RAID, plan, release) and achieve ≥95% compliance across PODs. Manage attrition within agreed thresholds; execute onboarding plans within 2 weeks for any replacement. Implement team engagement actions; achieve stakeholder feedback on PM effectiveness ≥8/10. Governance, Risk & Compliance: - Ensure PODs operate with strong controls: risk management, auditability, and adherence to compliance and security requirements. Conduct risk reviews bi-weekly; ensure all High/Critical risks have mitigation plans and due dates. Achieve 100% compliance with required documentation (SoW/Change controls, approvals, test evidence) and meet audit requests within SLA. Prevent compliance-related production incidents attributable to missed process or documentation. Maintain critical path reviews weekly with stakeholders; achieve ≥90% release readiness criteria met ahead of cutover. Production Support & Hypercare: - Own Hypercare outcomes by ensuring release readiness, operational runbooks, and rapid incident resolution. Implement Hypercare runbook, on-call rota, and incident triage model before each go-live (100%). Meet incident SLAs: Sev-1 response <15 min, Sev-2 <30 min; reduce MTTR by ≥20% vs baseline. Complete post-incident RCA within 5 business days for 100% of Sev-1/2 incidents with prevention actions tracked to closure.
