The Performance Programs Senior Analyst's primary responsibility is to perform analysis and develop business intelligence in support of Asurion Customer Solutions incentive programs. This role will be responsible for analysis of experts pay and performance. Customer Solutions (CS) is an organization of over 10,000 experts providing support to our subscribers across all business units in multiple channels including voice, messaging, chat as well as in-store and in-home technicians.
Title: Senior Analyst, Performance Incentives
Function: Performance Incentives Processing and Analysis
Department: Performance Programs
Location: Nashville, TN
The Performance Programs Senior Analyst's primary responsibility is to meet business requirements by performing analysis of key performance and incentive pay data in support of Operations, Payroll, Finance, Compensation, HR, and Performance Programs teams. This position is responsible for execution of incentive pay models for multiple lines of business and/or regions within Customer Solutions, as well as innovation of pay data architecture and integrity.
Essential Duties and Responsibilities:
- Responsible for timely and accurate incentive pay processing for given region(s) and/or LOB(s)
- Identify defects and optimize processes through data analysis, regression models, and other methods
- Develop and maintain reporting based on business requirements, understanding of business processes, and knowledge of system logging to implement fully automated solutions
- Perform data collection via SQL and other query languages to integrate data from multiple sources
- Analyze data trends across multiple channels and lines of business to measure pay and performance
- Present results and implications to operational teams and senior management on a regular basis in a clear, concise, and compelling manner
- Partner with Analytics & other teams to develop alert / alarm systems to identify data issues or other problems that could jeopardize accuracy of incentive pay
- Identify opportunities and recommend creative solutions to business problems through analytics and understanding of the business processes and systems
Here's what you'll bring to the team:
- Bachelor's degree in Math, Finance, Analytics or equivalent combination of related education, training, and experience
- Three or more years of experience in a Data Analytics-focused role
- Ability to work independently with high-level guidance
- Ability to collaborate with team members and other key partners
- High energy and a desire to work in a results-oriented, fast-growth environment
- Superior quantitative and analytical skills, intellectual curiosity, and a passion for problem solving
- Strong interpersonal skills including confidence in dealing with people at all levels of the organization, ability to manage intake, and present insights
Technical Skills:
- Expert-level skill in manipulating data and building data visualizations using tools such as Power BI and Excel
- Intermediate or better skill level with SQL and/or other query languages
- Intermediate or better skill level with statistical analysis tools such as JMP and/or Minitab
- Knowledge of and/or experience with other coding languages such as Python is a plus
- Certification in Six Sigma or other process improvement methodology is a plus
About Asurion
Asurion helps people protect, connect and enjoy the latest tech to make life a little easier. Every day our 19,500 experts help nearly 300 million people around the world solve the most common and uncommon tech issues. We're just a call, tap, click or visit away for everything from getting a same-day replacement of your smartphone, to helping you stream or connect with no buffering, bumps or bewilderment. We think you should stay connected and get the most from the tech you love... no matter the type of tech or where you purchased it.
