The Customer Service Rep is responsible for supporting all order management (SPLUS) in APAC. Main job is to process all orders and dispatch them to all APAC UPS warehouses for delivery to end consignee. This also includes Return shipment or Defective parts from customers, documentation process and updating proof of delivery to the system and to customers.
Main responsibility is dispatching orders with the correct deadline time, parts in reserved status and alerting the concern warehouse.
Taking manual and live orders. Responsible for taking orders either via phone or email, Info will be transferred to RTM for dispatch.
Creating Commercial Invoice for international shipments.
Answer inbound and outbound calls as well as assist customers who have specific inquiries on their orders
Responsible in maintaining the On time performance report.
Responsible for any amendment on orders (i.e. Delivery address, contact details, deadline) to meet the target SLA
Will have some specific task to the Call Center like specialization of accounts/customers or added reporting modules.
