Job Description
College Graduate with at least 6 months BPO experience (Voice/Non-voice, Local/International accounts accepted)
Completed at least 2 years in college with 6 months BPO experience
Above-average English communication skills
Strong interpersonal and customer service skills
Good analytical and problem-solving abilities
Excellent comprehension skills
Basic knowledge of Microsoft Office applications
Willing to work on weekends and holidays
Responsibilities
Provide accurate information and assistance while maintaining a high level of customer satisfaction.
Resolve customer concerns through effective problem-solving and communication.
Document customer interactions and update records using company systems.
Follow company policies, procedures, and quality standards.
Maintain professionalism while handling customer concerns in a fast-paced environment.
Job Requirements
This serves members using a specialty pharmacy and infusion services for complex chronic conditions. Managing medication therapies, CSR's provide support for medication delivery, therapy condition, side effect management guidance.
