JLL Supports The Whole You, Personally And Professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry and support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
JLL Business Services (JBS) Workforce Management (WFM)
JBS is JLL's global operations platform, delivering services from capability centers in India, the Philippines, China, Poland, Costa Rica, and the US. Our purpose is to deliver high-quality services, reduce costs, and increase JLL's margins. As operations and capability experts, we focus on understanding and improving processes to ensure effective operational delivery that meets the needs of the business and our clients.
The Workforce Management (WFM) program ensures that JBS teams have the right people, with the right skills and resources, in place at the right time to deliver high-quality outcomes efficiently.
What this job involves:
As a Specialist, Workforce Management (WFM), you will play an integral role in deploying WFM capabilities and supporting the sustainability of the operational excellence program. In collaboration with Performance Coaches, you will monitor performance trends, maintain WFM platform data integrity, generate reports, and uphold governance to enable data-driven operations. You will validate and analyze operational data to support accurate workload forecasting, maintain capacity plans, and ensure efficient resource alignment. You will also help manage WFM tools and systems. You will report to the Senior Director, who leads the Workforce Management (WFM) program and Performance Coaching professionals.
Key responsibilities:
- Support Performance Coaches in monthly performance reviews and resource optimization analytics and driving adherence to governance standards.
- Validate and analyze historical and operational data for accurate forecasting and planning.
- Maintain and update workforce capacity plans to align resources with workload requirements.
- Assist in managing WFM platforms and tools, ensuring system data accuracy and integrity.
- Prepare clear, consistent reports and dashboards that drive informed decision-making.
- Provide operational and analytical support for initiatives to improve workforce optimization and efficiency.
- Help maintain WFM documentation, including processes, policies, and frameworks.
Experience and technical skills:
- 35 years of relevant experience in workforce management, operational excellence, or data analytics.
- Strong analytical skills with the ability to interpret performance trends.
- Proficiency in Excel, with hands-on experience using MS SQL, Tableau, or Power BI.
- Experience with global WFM programs or systems preferred.
- Attention to detail and commitment to data integrity.
- Strong written and verbal communication skills.
- Ability to manage multiple tasks and meet deadlines in a fast-paced global environment.
- Experience collaborating in multicultural teams is preferred.
- Bachelor's degree in a related field required.
Estimated compensation for this role will be based on local market range and is not guaranteed. Offers may vary according to the candidate's education, experience, skills, geography, internal equity, and market alignment.
Location: Manila, Philippines Hybrid setup under the JBS Flex Program, requiring 24 days in the office weekly (more during onboarding).
If this role aligns with your strengths, we encourage you to applyeven if you don't meet every qualification. We value diverse backgrounds and perspectives.
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
We're JLLa leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do, and we're honoured to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued, and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences, and perspectives help us think bigger, spark innovation, and succeed together.
