Specialist - Vendor Relationship Management

Duties & responsibilities

What this job involves

The Australia + Southeast Asia Supplier Relationship Analyst at JLL provides critical operational and tactical support for global supplier management activities, including systems onboarding, data maintenance, and process optimization. This role serves as the supplier onboarding Subject Matter Expert for assigned markets, ensuring data integrity across systems and supporting continuous improvement initiatives within the Sourcing & Procurement department. The position requires excellent communication skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.

• Serve as a key liaison within the assigned region, ensuring seamless communication and coordination between global supplier relationship strategies and local operational requirements
• Collaborate with the Global Supplier Relationship Manager to deliver comprehensive operational and tactical support for global supplier relationship initiatives, ensuring alignment with organizational objectives and best practices
• Support escalations from the Aravo helpdesk, addressing general internal and external user challenges to ensure smooth system operation and user satisfaction.
• Demonstrate attention to detail in processing requests from clients, internal JLL stakeholders, and suppliers, prioritizing accuracy and timeliness to maintain high service standards
• Conduct thorough supplier data due diligence reviews, implementing appropriate actions based on findings to mitigate risks and ensure compliance with company policies and regulatory requirements
• Maintain the integrity of supplier data within the Aravo system, including regular review and revision of contact information, remittance details, compliance status, and payment methods to support efficient supplier management processes
• initiate and manage Aravo workflows to facilitate accurate data mapping across integrated systems, enhancing overall data consistency and reliability
• Perform Vendor Management Cleanup (VMC) activities with precision, applying rigorous due diligence to streamline the supplier database and optimize vendor relationships
• Actively contribute to the Sourcing & Procurement department's continuous improvement efforts by identifying opportunities for process enhancement, proposing innovative solutions, and participating in the implementation of efficiency-driving initiatives
  
  

Required Skills and Experience:

• Exceptional written and verbal communication skills, demonstrating the ability to effectively engage with a diverse range of stakeholders, including clients, internal JLL requestors, and suppliers across various levels of seniority
• Proven track record in prioritizing and managing multiple high-priority deliverables within stringent timelines, showcasing strong organizational skills and the ability to meet daily, weekly, and monthly objectives
• Demonstrated aptitude for navigating and resolving complex, ambiguous problems with innovative and effective solutions, exhibiting critical thinking and analytical skills
• Strong attention to detail, particularly in data management and revision processes, ensuring the highest standards of accuracy and data integrity
• Advanced competency in the Microsoft Office suite, including Outlook, Excel, and Teams
  
  

Desired experience and technical skills:

Preferred but not required:

• Proficiency in Aravo supplier onboarding software
• Proficiency in JD, Jaggaer, and Corrigo software systems
• Prior experience in Sourcing and Procurement
  
  

Sounds like you To apply, you need to have:

• Relevant work experience with exposure procurement services and practices, facility management experience will be highly regarded.
• Demonstrated ability to work in a multi-disciplinary team
• Ability to manage and prioritize multiple projects with competing timelines
• Demonstrates a sense of urgency in completing objectives on time
• Flexible attitude, team player, detail-oriented
• Relationship builder both externally & internally
• Excellent verbal and written skills with the ability to communicate at all levels within the organization
• Can work effectively both independently and in a team