You Have
- 1+ year of relevant working experience
- Knowledge of Microsoft products including Word and Excel (can perform basic functions)
- Have necessary skills for email, phone and video communication
- Handle confidential information with complete integrity
- Experience in administrative tasks, organization of detailed work materials, and prioritizing deadlines
- Accustomed to identifying and recommending corrective action for moderately complex issues
- Experience following scripts and processes according to contractual agreements
- Experience learning new technology and data
You Will
- Maintain quote documentation with accurate pricing and configurations
- Prepare quotes for contract renewals
- Ensure the integrity of client information is maintained in the database systems
- Manage Excel (can perform basic functions)
- Perform bookings (Purchase Order processing) and booking reconciliation
- Grow skill and expertise to perform quality assurance and begin to identify areas for improvement
- Focus on customer needs and communicate with Senior Sales Support staff and management.
- Handle medium to high priority escalation items, while escalating most complex items to management for review and consideration
- Maintain Knowledge Base Tools, including a CRM
- Identify and call out operational risks to management for review and consideration
- Participate in KMIP (Know, Measure, Improve, Perfect) methodology in daily activities, as relevant to role
Our Benefits/Perks
- Health Insurance with Dental Coverage for Employees
- Paid Time off
- Bereavement Leave
- Life Insurance
- Group Personal Accident Program
- Employee Assistance Program
- Rewards and recognition programs
- Wellness Incentive Program
- Learning and Development Programs
Virtual First
Concentrix is a Virtual First company, which means work outside of an office will be the primary experience for most employees for the foreseeable future. Equipment will be provided, but Internet connection and a space at home to work is required. While you have the ability to work from your home, we do require that you are in a commutable distance (NCR, Cavite, Rizal, Laguna and Bulacan), of the local office to ensure you can attend when/if required by the company. In addition, per PEZA regulations, the company is mandated to keep track and record the movement of all company-owned work equipment, thus any movement of these work equipment are prohibited without any prior approval by the management team, including our PH Site Director
