Specialist - PDS Application Support

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Specialist - PDS Application Support

Role OverviewWe are seeking a PDS Application Support Specialist to join JLL Business Services (JBS) supporting the Project and Development Services business. This senior-level role requires deep technical expertise and leadership experience to ensure stability and optimal performance of business-critical applications. The Specialist will serve as the primary technical resource for complex challenges, drive systemic improvements, and mentor team members while promoting best practices across cross-functional teams.

Key Responsibilities

Technical Leadership

• Serve as primary technical authority for PDS applications, establishing best practices and technical standards

• Design and implement robust solutions to prevent recurring issues and optimize systems

• Mentor analysts and team members in advanced troubleshooting and process improvement

Advanced Technical Support

• Lead critical incident resolution, providing expert-level support for escalated and high-impact application issues

• Utilize advanced diagnostic tools to proactively identify vulnerabilities and drive root cause elimination

• Conduct complex root cause analysis investigations and champion preventive measures

Stakeholder Collaboration

• Partner with developers, administrators, and business leaders to align application functionality with business goals

• Communicate technical findings and recommendations to stakeholders, ensuring informed decision-making

Data Governance & Performance

• Lead data quality assurance initiatives and develop processes for accurate data capture and management

• Architect performance monitoring strategies, identifying trends and leading remediation efforts

• Ensure user experience and application reliability exceed service commitments

Process Management

• Oversee incident and request lifecycle management, ensuring SLA compliance and facilitating post-incident reviews

• Support change management by validating and testing new features, bug fixes, and patches

• Develop technical documentation, knowledge base articles, and troubleshooting guidelines

Compliance & Best Practices

• Ensure adherence to data security, compliance guidelines, and regulatory requirements

• Champion policy updates and industry best practices across support activities

Ideal Candidate Profile

Education & Certifications

• Bachelor's degree in Computer Science, Information Systems, or related field

• Advanced certifications (ITIL, relevant application platforms) highly desirable

Experience & Skills

• Extensive experience in application support with leadership in high-level troubleshooting and incident management

• Advanced understanding of application architectures, relational databases, and ITSM processes

• Proven success with diagnostic tools for resolving complex technical challenges

• Demonstrated ability to mentor teams and lead cross-functional technical initiatives

Professional Qualities

• Strong leadership and collaborative skills with ability to manage stakeholder expectations

• Exceptional problem-solving, analytical, and communication abilities

• Detail-oriented and committed to continuous improvement

• Aligned with JLL's core values and professional ethics

Location:

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you'repursuing.

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy.

Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page I want to work for JLL.