Specialist – Order Management Solutions

Job Title:Specialist - Order Management Solutions (OMS)

Job Location:Manila

In this role, you will have the opportunity to deliver exceptional service within the Order Management Solutions Service line, supporting our DGFF regions and countries worldwide. The role involves training to efficiently handle various tasks, such as purchase order management, Cargo Wise 1 order management, centralized billing, analytics for both origin and destination, and customer system handling.

Key Responsibilities:

• To understand the requirement of the station's / country's documentation and ensure jobs are executed as per standard operating procedures.

• Ensure department SLAs and all Key Performance Indicators are being met as per the agreed delivery guidelines.

• Deliver a high level of service quality through timely and accurate completion of services.

• Collaborate with colleagues within the business to identify solutions, best practices, and opportunities to improve the service to our business partners.

• Flag any challenges in the operations to the immediate supervisor and business partner in a timely manner.

• Co-ordinate with the relevant stakeholders for regular communication and flow of information as defined for the respective service.

Required Skills/Abilities:

• Bachelor's degree. A degree in logistics, industrial engineering, management will be an advantage / Undergraduate degree (Only GSC MNL & BOG)

• 0 - 3 years of job experience from BPO or logistics domain -Preferred

• Good knowledge in MS office

• Effective English communication skills, written and verbal.

• Exposure to working with Enterprise Resource Platforms (ERPs) -Preferred.

• Detail oriented

• Good logical reasoning skills

• High level of customer centricity