Key Accountabilities
- Serve as a key member of the Global Sales Operations Team by serving as a subject matter expert on process improvement, as an operational representative on cross-functional initiatives, and as an expert on overarching corporate account management principles.
- Manage and process Corporate Accounts for Locally Negotiated Rates, Key Negotiated Rates, Global Sales Programs such as Corporate Gold, IHG Business Edge, and Business Advantage in IHG Javelin, Guest Reservation System, and IHG Channel Mapping Tool.
- Manage, Activate, and Modify Scope parameters for Global Sales Programs such as Corporate Gold, IHG Business Edge, Business Advantage, Affinity Programs, NSO (National Sales Office), TMC (Travel Management Companies), Airline Transport Crew, Luxury and Lifestyle Accounts, Unique Rates and packages in Guest Reservation System and IHG Javelin.
- Manage and maintain GDS viewership for corporate accounts
- Manage and process Rate Access Code in the Global Distribution Systems (such as Sabre, Amadeus, Worldspan, and Apollo/Galileo via Lanyon application), Dhisco Application, IHG Javelin, and IHG Channel Mapping Tool.
- Activate Rate Categories for Corporate Sales Programs, Special Unique Rates, and Luxury and Lifestyle at the Hotel Level.
- Update general rate description for Luxury and Lifestyle accounts at the hotel level.
- Associate rate access codes and open/restrict viewership to all brands in the GDS and Dhisco.
- Act as Team Lead (rotating weekly per shift) and handle escalations and inquiries sent directly to the Global Corporate Accounts Mailbox.
- Analyze concerns regarding GDS, GRS, Channel Mapping Tool, and Production Source via IHG Javelin.
- Participate in systems training and provide feedback on process enhancements.
- Serve as a key liaison with other cross-functional teams to assist with operationalization efforts that will continuously remove blockers for the global salesforce.
- Help lead the timely resolution of ad hoc internal and external queries from stakeholders
- Prepare effective presentations, reports, and/or general documents for key projects.
- Assist with the optimization of processes through ongoing analysis of relevant metrics and trends.
- Proactively seek new ways to improve existing processes by collaborating with regional sales operations counterparts in other regions, Global Technology contacts, and other operational support teams in order to evaluate and introduce best operational practices.
Education: Associate's Degree or an equivalent combination of education and/or experience is required.
Experience: Demonstrated proficiency and understanding in multiple disciplines/processes related to the position. Preferably has work-related experience in managing operational processes, hotel front desk and reservations, GDS, customer service, and the travel industry.
Technical Skills And Knowledge
- Enthusiasm for analyzing business trends and performance.
- Knowledge of hotel and/or sales operations (preferred but not mandatory).
- Knowledge of the Company's infrastructure and systems (preferred but not mandatory).
- Very strong written and verbal communication skills.
- Working knowledge of Microsoft Office suite, specifically Microsoft Excel.
- Ability to work with minimal supervision.
- Ability to problem solve and think logically.
- Demonstrates strong time-management skills.
- Demonstrates understanding of Quality control and assurance guidelines.
- Demonstrates proficiency in recognizing and resolving problems or inconsistencies in transactions and workflow processes.
- Demonstrates knowledge of metrics to include:
- relationships between service level agreements.
- adherence to schedule, non-phone activities, basic principles, and metrics related to performance and efficiency.
- Demonstrates experience in executing small to mid-scale projects.
- Fundamental knowledge of IHG Javelin, Global Distribution Systems, and Guest Reservation System
At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You'll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there's Room for You at IHG.
Over recent years, we've transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love.
We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That's why here at IHG, we give our colleagues flexibility and balance – working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that's why leaders work with teams to determine how and when they collaborate.
We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job We'll never know unless you hit the Apply button. Start your journey with us today.
