Background on what ING is about:
ING Hubs Philippines (ING Hubs PH) is an international part of the ING organization delivering
services to many Business Units across the world for both Wholesale Banking and Retail
Banking activities. Working for ING Hubs PH means working with the most diverse workforce
and where no challenge is the same.
At ING our purpose is to empower people to stay a step ahead in life and business. We believe
that sustainable progress is driven by people with the imagination and determination to make a
better future for themselves and those around them.
ING is changing what banking is. For you, that means plenty of opportunities for personal
growth in a continuously evolving environment. If this is the environment you thrive in, then
apply and join us in changing the future of banking!
Job Profile Summary
- Provides end-to-end support to customers, which may include use of standard scripts and specific guidelines and procedures, to handle queries or close sales. Seeks help and/or escalates issues/queries when it is appropriate to do so to help resolve customer issues expeditiously.
Job Description
- Lending (Product Management & Client Services) department is responsible for contracting and managing all lending contracts for private individuals and business customers.
- To perform all actions with respect to the specific workplace instructions.
- To capture and follow up of tasks in the tool Service Now and/or via a general (shared) mailbox.
- To realize various checks/controls on signatures, evidence, dates for release of funds in lending contracts following specific rules.
- To navigate in several ING tools to look for the needed information or encode results of needed checks.
- To execute and/or monitor sample controls ex-post following the specific rules.
- To give validation for release of funds after having made all necessary checks.
- To perform in life management tasks according to the specific rules (i.e., rate review, update data by encoding in the back-end system, etc.).
- To contact BE Business clients and or ING colleagues/stakeholders via specific structured email-templates to give them information or request for information in English or Dutch.
- To perform analysis of received documents according to workplace instructions and update the back-end systems accordingly.
- To ensure compliance with the rules and procedures that are prescribed by Risk and Compliance.
- To react appropriately and escalate to the lead and/or to SPOC ING BE when checks are not OK, when in doubt or when there are issues.
- Provide CLT assistance in checking the quality of the translation of documents or correspondence from Dutch to English and vice versa.
- Act as the subject matter expert handling end to end processes and deal with the most complex and valuable issues requiring communication or handling in Dutch.
- To be in close contact with the Belgium Central ILM team to manage the inflow, priorities, happy and unhappy flow, including workflow balancing. To work together with the Belgium ILM Central team to optimize processes, look for improvements with the goal to become more efficient and reduce unhappy flow.
Qualifications Youll Need to Succeed
- Proficiency in English and Dutch
- Good analytical and communication skills
- At least 1-2 years in-depth experience in loan operations (back office) particularly with general banking knowledge.
- Fast learner, self-starter and can work effectively with minimal supervision.
- Accuracy, attention to detail
- Willing to work on mid or night shifts, PH holidays and render overtime as needed.
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