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Key Responsibilities:
Operational Execution
.Manage daily shipment processing including booking, documentation, and status updating.
.Coordinate with carriers, vendors, warehouses, and internal teams to ensure smooth shipment flow.
.Monitor key milestones and ensure compliance withCustomerSOPs and KPIs.
.Handle exceptions, delays, or operational discrepancies promptly.
Customer & Stakeholder Communication
.Maintain clear and professional communication withCustomerteams.
.Provide timely shipment updates, forecasts, and issue resolutions.
.Support escalation handling and root-cause analysis.
Documentation & System Management
.Prepare, verify, and upload shipping documents (BL, HBL, invoices, packing lists, etc.).
.Update data in systems such as CW1, OFR platforms, andCustomer-specific tools.
Quality & Compliance
.Adhere tocustomer specificquality requirements, compliance standards, and operational procedures.
.Support audits, KPI reporting, and continuous improvement initiatives.
Continuous Improvement
.Identify gaps or inefficiencies and suggest process improvements.
.Support transitions, onboarding, and training for new processes.
Required Skills/Abilities:
.Graduate (Bachelor'sdegree from a recognized University in any discipline)
.Minimum 3-4years of experience.
.Strong understanding of ocean freight operations.
.Knowledge of export/import documentation and INCOTERMS.
.Experience with logistics systems (e.g., CW1, OFR tools, customer portals).
.Ability to analyse shipment data and generate reports.
.Excellent communication and stakeholder management.
.Strong problem‑solving capabilities.
.Attention to detail and accuracy in documentation.
.Team collaboration and cross-functional coordination.
.Adaptability to process changes and evolving customer requirements.
.Proactiveness in identifying and addressing operational risks.
DHL is a German logistics company providing courier, package delivery and express mail service, which is a division of the German logistics firm Deutsche Post. The company group delivers over 1.6 billion parcels per year
Job ID: 148843493
Skills:
logistics systems , customer portals, OFR tools, Incoterms, Export Import Documentation, ocean freight operations, CW1
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