Job Title: Specialist – AFR
Job Location: Manila
In this role, you will have the opportunity to operate on invoice preparation service we offer for Air freight, and drive improvements in the process.
Key Responsibilities:
- Perform auto rating / manual rating on assigned shipments, post all revenue charges and print invoice
- Manage the requests on GSConnect and task handling on product operation platform (CargowiseOne)
- Interact with country representatives and various stake holder in your regular execution of assigned tasks.
- Participate in problem solving and process improvement process together with team manager.
- Assist to meet performance targets.
- Evaluate department processes. Recommend and coordinate needed changes based on process analysis.
- Work closely with colleagues in the business to identify solutions, best practices and KPIs to improve existing processes.
- Assist staff to resolve complex problems and responsible for quality control.
- Ensure thorough documentation for the process.
- Participate in additional projects assigned by the team manager.
- Ensure process compliance.
- Drive Customer Satisfaction Processes.
Required Skills/Abilities:
- Bachelor´s degree (any). A degree in logistics, management will be an advantage.
- Minimum 3-4 years of experience.
- Billing/invoicing experience is a must.
- Logistics background / Air Freight operations experience will be added advantage.
- Well versed with any ERP usage.
- Good Computer knowledge (words, excel, power point).
- Good Communication (verbal and written) and interpersonal skills.
