About Us
We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.
Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today!
The role is to create value for customers through interactive customer care and solutions via phone, email, portal/online, and facsimile. This position is primarily responsible for supporting the order processing of the AU Orders portal and providing backup to the customer services team in ANZ. Helps the organization in project management through end-to-end coordination and delegation of information based on the needs of internal clients.
CSR/Order Processing
Main Duties and Responsibilities:
- Provide professional and efficient customer service as guided by defined processes and procedures, with the key focus of managing the AU Orders portal and being accountable for all orders placed and processed, including:
- Order Entry and follow up on outstanding issues related to the order process
- Liaison with Sales team and Technical support team to support order entry as needed
- Price checking and availability support
- Alternative product recommendation to the customer with the support of the technical team.
- Update Order / Shipment Status to Customer
- Provide professional and accurate solutions for customer concerns through implementing the following:
- Tracking, correction and processing of missing, misread or incomplete purchase orders
- Communicated and resolved customer complaints, including, but not limited to, missed shipments, technical enquiries, delivery delays, requests for credit, timing, etc. Understand the process to escalate as needed.
- Provide all needed support and build a strong working relationship with the ANZ sales team and technical support team in all applicable products
- Provide back-up support as needed for ANZ-based CSR
- Manage efficient usage of production time and company resources through the following
Accuracy in Interaction Handling & maintaining productivity within acceptable transaction volume levels
Our Commitment to Our People
Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That's why everything we do is geared toward a sustainable futurefor our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.
Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally.
Flexible and competitive benefits plans offer the right options to meet your individual/family needs. We provide employees with flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.
Together, we have the opportunity and the power to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team!
Our Commitment to Inclusion & Belonging
At Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce. Our employee resource groups play an important role in culture and community building at Copeland.
Equal Opportunity Employer
Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
