Special Accounts Associate

FILINVEST COMPANY: Filinvest Land, Inc. (FLI)

WORKING SCHEDULE: Monday-Friday (8:00 AM - 5:48 PM)

OFFICE LOCATION: Vector One, Northgate Cyberzone, Alabang, Muntinlupa

EMPLOYMENT TYPE: Probationary/Regular

JOB SUMMARY:

The Operations Associate – Special Accounts handles escalated and specialized client concerns through coordination with internal teams, particularly on title transfers, refunds, DHSUD/HSAC cases, and other account-related matters. The role also manages client communications, monitors case resolution, completes assigned worklists, and prepares productivity reports while ensuring a high level of customer service.

Key Responsibilities:

• Customer service oriented with passion to deliver optimal customer experience
• With high sense of responsibility and urgency in dealing with external and internal clients
• Person with integrity
• High comprehension and interpretation of verbal and written communication by client
• Skills in adapting to extremely adverse working conditions and continuous change
• Able to speak, read and write in English and Filipino
• Professional in the manner of writing correspondences
• Can analyze and resolve simple to medium numeric and logical problems or cases.
• Keen attention to details

QUALIFICATIONS:

• Bachelor's degree in any4-year course
• Relevant certification is an advantage
• Minimum of 2 to 3 years of work experience in related field. With experience also in title transfer
• Preferably from the real estate industry. With Banking experience, particularly from a loan department, may also be considered
• Experience handling high-level or irate client.
• Experience handling escalated accounts
• Ability to explain processes and account-related concerns clearly