Job Summary
The SPE-Policy Servicing role requires a professional with 3 to 5 years of experience to manage policy servicing tasks efficiently. The candidate will work in a hybrid model with rotational shifts focusing on delivering exceptional service in the Life and Annuities Insurance domain. Proficiency in MS Office is mandatory and strong English language skills are essential for effective communication.
Responsibilities
- Manage policy servicing tasks to ensure timely and accurate processing of insurance policies.
- Collaborate with team members to resolve policy-related queries and issues efficiently.
- Utilize MS Office tools to maintain and update policy records and documentation.
- Communicate effectively with clients and stakeholders to provide updates and gather necessary information.
- Analyze policy data to identify trends and areas for improvement in servicing processes.
- Implement process improvements to enhance efficiency and customer satisfaction.
- Ensure compliance with industry regulations and company policies in all servicing activities.
- Provide support in the development and implementation of new policy servicing procedures.
- Coordinate with cross-functional teams to streamline policy servicing operations.
- Maintain a high level of accuracy and attention to detail in all policy servicing tasks.
- Adapt to rotational shifts to meet the demands of the business and ensure continuous service delivery.
- Leverage domain knowledge in Life and Annuities Insurance to provide specialized support.
- Contribute to the companys purpose by enhancing customer experiences and supporting business growth.
Qualifications
- Possess strong proficiency in MS Office applications for efficient policy management.
- Demonstrate excellent English language skills for effective communication and documentation.
- Have experience in Life and Annuities Insurance to provide domain-specific insights.
- Exhibit strong analytical skills to identify and implement process improvements.
- Show adaptability to work in a hybrid model with rotational shifts.
- Display attention to detail and accuracy in policy servicing tasks.
- Maintain a customer-focused approach to enhance service delivery.
Certifications Required
Microsoft Office Specialist Certification
