Job Summary
Join our team as a Customer Service Specialist where you will play a pivotal role in enhancing customer satisfaction and driving operational excellence. With a focus on hybrid work model and rotational shifts you will leverage your expertise in customer service to support our retail operations. Your contributions will directly impact our companys growth and customer loyalty.
Responsibilities
- Provide exceptional customer service by addressing inquiries and resolving issues efficiently.
- Collaborate with cross-functional teams to ensure seamless service delivery and customer satisfaction.
- Utilize your knowledge in warehouse management to optimize inventory processes and control.
- Implement strategies to improve customer experience and streamline service operations.
- Analyze customer feedback to identify areas for improvement and develop action plans.
- Support retail operations by managing inventory and ensuring product availability.
- Monitor service metrics and report on performance to drive continuous improvement.
- Assist in developing training materials and programs to enhance team skills and knowledge.
- Coordinate with stakeholders to align service objectives with business goals.
- Maintain accurate records of customer interactions and transactions for future reference.
- Adapt to rotational shifts to provide consistent support across different time zones.
- Contribute to the development of service policies and procedures to enhance efficiency.
- Engage in proactive communication with customers to foster long-term relationships.
Qualifications
- Demonstrate strong customer service skills with a minimum of 2 years of experience in the field.
- Possess knowledge in warehouse management and inventory control within the retail domain.
- Exhibit excellent communication and problem-solving abilities to address customer needs.
- Show adaptability to rotational shifts and hybrid work environments.
- Have a keen eye for detail and the ability to analyze data for informed decision-making.
- Display proficiency in using customer service software and tools to enhance service delivery.
- Bring a proactive approach to identifying and implementing service improvements.
Certifications Required
Certified Customer Service Professional (CCSP) Retail Management Certification
