Job Description
Role Overview
We are seeking a skilled and experienced ServiceNow Engineer to join our dynamic ServiceNow team in Corporate Systems. The ideal candidate should possess a strong technical background in ServiceNow development, configuration and operations.
The role will collaborate with cross-functional teams to analyze configuration, deploy packaged solutions, and coordinate multiple deployments to our ServiceNow instances, ensuring seamless integration with existing systems and business processes.
This position is based in our Hyderabad location, and we follow a hybrid work policy.
What Will You Do In This Role
- Design, code, verify, test, document, amend and refactor moderately complex applications and software configurations for deployment in collaboration with cross-disciplinary teams across various regions worldwide.
- Support in developing or updating configurations in ServiceNow to improve Instance Health Score across User Experience, Upgradability, Security, Manageability and Performance.
- Support the ServiceNow platform team and business stakeholders to understand business needs and translate them into technical specifications and functional requirements for ServiceNow solutions
- Collaborate with other teams to integrate ServiceNow with other IT systems and third-party applications. Manage data migration tasks when required.
- Support development of custom reports, performance analytics, and executive dashboards in ServiceNow to provide real-time insights into service performance and key metrics.
- Stay up-to-date with the latest ServiceNow features, tools, and best practices.
- Apply DevOps concepts of continuous integration and continuous delivery to ServiceNow based solutions for their end-to-end deployment.
- Maintain comprehensive SDLC and technical documentation for all ServiceNow configurations, customizations, and developments.
- Publish standards in support of Federated Development and contribute towards community of practice
What Should You Have
- Bachelors degree in Information Technology, Computer Science or any Technology stream.
- 5+ years of working experience as a ServiceNow Developer and/or Engineer preferably with core Platform areas.
- ServiceNow Certified System Admin (CSA) certification
- ServiceNow Certified Application Developer (CAD) certification is highly desirable
- ServiceNow Certified implementation Specialist (CIS) certification is highly desirable.
- Proficiency in JavaScript, HTML, CSS, and XML with hands-on experience in ServiceNow scripting and development.
- In-depth knowledge of ITIL processes and best practices for IT Service Management.
- Strong analytical and problem-solving skills to design effective ServiceNow solutions.
- Ability to work collaboratively in a team-oriented environment, effectively communicating complex technical concepts to both technical and non-technical stakeholders.
- Excellent organizational and time management skills to handle multiple projects simultaneously.
- Understanding of Agile development methodologies is a plus.
Who We Are
We are known as Merck & Co., Inc., Rahway, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.
What We Look For
Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us—and start making your impact today.
#HYDIT2025
Required Skills
Agile Application Development, Agile Methodology, CI/CD, Computer Science, Continuous Integrations, Data Engineering, Data Migrations, Data Visualization, Design Applications, DevOps Architecture, Information Technology (IT) Services, Information Technology Operations, IT Service Management (ITSM), Multi-Management, ServiceNow Implementation, Software Configurations, Software Development, Software Development Life Cycle (SDLC), Solution Architecture, System Designs, System Integration, Testing
Preferred Skills
Current Employees apply HERE
Current Contingent Workers apply HERE
Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
Employee Status
Regular
Relocation
VISA Sponsorship
Travel Requirements
Flexible Work Arrangements
Hybrid
Shift
Valid Driving License
Hazardous Material(s)
Job Posting End Date
06/26/2026
- A job posting is effective until 11 59 59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.
Requisition ID R403463
