About the Role
We are seeking a Spanish-Speaking Customer Experience Representative to support one of our Australian clients. This is a permanent work-from-home opportunity for a bilingual professional who is fluent in Spanish and English and enjoys working directly with customers and stakeholders.
In this role, you will act as a key contact for Spanish-speaking clients, supporting customer enquiries, invoice-related requests, account administration activities, and general customer support. You will work closely with internal teams and external stakeholders to ensure a positive customer experience and timely resolution of enquiries.
This opportunity is ideal for candidates looking to build a career in customer experience, account support, accounts receivable administration, or business operations while working with international stakeholders.
Key Responsibilities
- Communicate with Spanish-speaking and English-speaking customers and stakeholders via phone, email, and virtual meetings.
- Serve as a point of contact for customer enquiries and service requests.
- Support invoice-related enquiries and account administration activities.
- Assist customers with account information, documentation, and follow-up requests.
- Coordinate with internal teams to resolve customer concerns and provide timely updates.
- Maintain accurate records of customer interactions and account-related activities.
- Escalate issues as required to ensure prompt resolution.
- Deliver a high standard of customer service and support.
- Meet quality, productivity, and service-level expectations.
- Perform other administrative and customer support tasks as assigned.
What We're Looking For
- Fluent in Spanish and English with strong verbal communication skills.
- Comfortable communicating with Spanish-speaking clients and stakeholders.
- 0-3 years of experience in Customer Service, Customer Support, Customer Experience, Administration, Accounts Receivable Support, or a similar role.
- Strong communication and interpersonal skills.
- Customer-focused with a professional and positive approach.
- Strong attention to detail and organizational skills.
- Ability to multitask and manage competing priorities.
- Proficient in Microsoft Office applications.
- Able to work independently in a remote environment.
Nice to Have
- Experience in Accounts Receivable, Invoice Administration, Billing Support, or Account Coordination.
- Experience supporting international customers or stakeholders.
- Experience in a BPO, Shared Services, Customer Support, or Administrative Support environment.
- Experience using CRM, customer management, or ticketing systems.
- Exposure to finance, logistics, mining, or professional services industries.
Work Arrangement
Work Setup: Permanent Work From Home
Schedule: Day Shift
