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Spanish Service Quality Analyst (Php 105,000 + Medical Reimbursement Benefits)
J
Spanish Service Quality Analyst (Php 105,000 + Medical Reimbursement Benefits)
J-K NETWORK RECRUITMENT SERVICES AND CONSULTANCY, INC.- Posted an hour ago
- Be among the first 10 applicants
Job Description
BENEFITS :
HMO & Insurance Coverage from Day 1
Medical Reimbursement Benefits
15 Days Sick Leave + 15 Days Vacation Leave per Year
Medical Reimbursement Benefits
15 Days Sick Leave + 15 Days Vacation Leave per Year
JOB DETAILS :
COMPANY PROFILE: A globally established restaurant technology and solutions provider specializing in innovative point-of-sale systems, digital platforms, and integrated technology services that support restaurant operations worldwide.
Position: Spanish Service Quality Analyst
Industry: BPO / Restaurant Technology
Work Location: Pasay City
Salary: Php 100,000 + Php 105,000
Work Set-up: Work Onsite
Work Schedule: Shifting
Start Date: ASAP
JOB REQUIREMENTS:
Filipino candidate proficient in both Spanish and English, written and verbal.
Open to Senior High School graduates, undergraduates, and Bachelor's degree holders.
At least 2 years of experience in a BPO environment, preferably in Technical Support, Helpdesk, or Service Desk.
Previous experience as a Quality Analyst or experience in quality monitoring is an advantage.
Knowledge of quality assurance processes, performance metrics, and customer service standards.
Willing to work onsite in Pasay City and on a shifting schedule.
Can start as soon as possible.
JOB RESPONSIBILITIES:
Monitor and evaluate the quality of customer interactions and technical support provided by Spanish-speaking service desk representatives.
Conduct regular call, chat, and ticket evaluations to ensure compliance with established quality standards and procedures.
Assess the accuracy of technical assistance provided for POS systems, hardware, software, and other restaurant technology concerns.
Identify performance gaps, recurring errors, and opportunities for improvement within the support team.
Provide constructive feedback and coaching recommendations to improve service quality and overall team performance.
Prepare quality reports, evaluation summaries, and performance trend analyses.
Collaborate with Team Leads and Operations Managers to implement quality improvement initiatives.
Ensure consistent delivery of professional and effective technical support in both Spanish and English.
RECRUITMENT PROCESS: (Online Process)
Resume Screening
Initial Interview
HR Interview
Language Assessment
Final Interview
HOW TO APPLY:
Click the APPLY button.
Send your resume to: [Confidential Information]
Message us on our Messenger for faster processing: Hera Gono (https://www.facebook.com/hera.gono)
If you are not registered yet in our website, Please register so you can apply to our job postings:
https://jknetwork-jobs.com/register
Contact us for more inquiries:
Mobile/Viber: +639176381962
WhatsApp: +639693210130
Look for Ms. Berlyn
Apply now and bring home an exclusive J-K Network Windbreaker once you get hired from any of our clients!
Position: Spanish Service Quality Analyst
Industry: BPO / Restaurant Technology
Work Location: Pasay City
Salary: Php 100,000 + Php 105,000
Work Set-up: Work Onsite
Work Schedule: Shifting
Start Date: ASAP
JOB REQUIREMENTS:
Filipino candidate proficient in both Spanish and English, written and verbal.
Open to Senior High School graduates, undergraduates, and Bachelor's degree holders.
At least 2 years of experience in a BPO environment, preferably in Technical Support, Helpdesk, or Service Desk.
Previous experience as a Quality Analyst or experience in quality monitoring is an advantage.
Knowledge of quality assurance processes, performance metrics, and customer service standards.
Willing to work onsite in Pasay City and on a shifting schedule.
Can start as soon as possible.
JOB RESPONSIBILITIES:
Monitor and evaluate the quality of customer interactions and technical support provided by Spanish-speaking service desk representatives.
Conduct regular call, chat, and ticket evaluations to ensure compliance with established quality standards and procedures.
Assess the accuracy of technical assistance provided for POS systems, hardware, software, and other restaurant technology concerns.
Identify performance gaps, recurring errors, and opportunities for improvement within the support team.
Provide constructive feedback and coaching recommendations to improve service quality and overall team performance.
Prepare quality reports, evaluation summaries, and performance trend analyses.
Collaborate with Team Leads and Operations Managers to implement quality improvement initiatives.
Ensure consistent delivery of professional and effective technical support in both Spanish and English.
RECRUITMENT PROCESS: (Online Process)
Resume Screening
Initial Interview
HR Interview
Language Assessment
Final Interview
HOW TO APPLY:
Click the APPLY button.
Send your resume to: [Confidential Information]
Message us on our Messenger for faster processing: Hera Gono (https://www.facebook.com/hera.gono)
If you are not registered yet in our website, Please register so you can apply to our job postings:
https://jknetwork-jobs.com/register
Contact us for more inquiries:
Mobile/Viber: +639176381962
WhatsApp: +639693210130
Look for Ms. Berlyn
Apply now and bring home an exclusive J-K Network Windbreaker once you get hired from any of our clients!
More Info
Key Skills
customer service standards
About Company
