Spanish Sales Support

Job Accountabilities:

• Handle customer inquiries, bookings and travel-related concerns through email, chat, and phone. 
• Provide accurate and timely information on flights, reservations and travel policies. 
• Utilize airline systems and tools to manage tickets, cancellations, or modifications. 
• Communicate effectively in English and Spanish to assist international customers. 
• Collaborate with internal teams to resolve escalated issues efficiently. 
• Ensure compliance with company procedures and industry standards. 
• Maintain a high level of professionalism and reliability in all interactions. 

Job Requirements:

• Background in the airline or travel industry (required). 
• Excellent technical proficiency and ability to learn new systems quickly. 
• Strong communication and problem-solving skills. 
• Fluent in English and Spanish, both written and verbal. 
• Proficient in the use of Sabre Red and Amadeus systems. 
• Demonstrates substantial experience working within BPO environments. 
• High work ethic, attention to detail, and commitment to customer satisfaction. 
• Willingness to work remotely and on night shift schedules.