Spanish Hotel Technical Support Specialist (Php 80,000 + HMO)

BENEFITS :

Position: Spanish Hotel Technical Support Specialist
Industry: Hotel and Travel
Location: Quezon City
Days Off: Weekends Off
Salary: Php 80,000 - Php 85,000

JOB DETAILS :

COMPANY PROFILE: Our client is a leading hotel technology provider specializing in interactive television, in-room entertainment platforms, and high-speed internet solutions for world-class five-star hotels. They deliver innovative technology services designed to enhance hotel guests overall experience and ensure seamless connectivity and entertainment.

Position: Spanish Hotel Technical Support Specialist
Industry: Hotel and Travel
Location: Quezon City
Salary: Php 80,000 - Php 85,000
Work Schedule: Rotational Shift
Work Set-up: Onsite
Days Off: Weekends Off

JOB REQUIREMENTS:
Filipino national who can speak, read, and write in both Spanish and English.
Open to Associate degree, Vocational, and Senior High School graduates.
At least 6 months of experience in Spanish technical support, IT helpdesk, or a related customer support role.
Knowledge of technical troubleshooting, internet connectivity, television systems, and entertainment devices is an advantage.
Strong communication and problem-solving skills when assisting customers with technical concerns.
Willing to work onsite in Quezon City.

JOB RESPONSIBILITIES:
Provide Spanish-speaking technical assistance to hotel guests experiencing issues with in-room devices, television systems, and entertainment services.
Assist guests in connecting to hotel Wi-Fi and accessing entertainment applications such as Netflix.
Troubleshoot television signal issues, remote control functionality, and other in-room entertainment concerns.
Guide guests step by step in connecting their mobile phones and other personal devices to hotel televisions.
Assist hotel staff and technical personnel in navigating and operating the hotel's entertainment systems.
Help troubleshoot internet connectivity, network access, and other basic technical issues.
Provide clear instructions and effective solutions to ensure a smooth hotel guest experience.
Escalate complex or unresolved technical concerns to the appropriate higher-level technical support team.

RECRUITMENT PROCESS (ONLINE):
Resume Screening
HR Interview
Spanish Language Assessment
Final Interview
Client Interview

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