Spanish Home Security Device Support Specialist (Php 65,000 + HMO)

BENEFITS :

Position: Spanish Home Security Device Support Specialist
Company Industry: Information Technology Company
Work Location: BGC, Taguig City
Salary: Php 65,000
Work Schedule: Night Shift

JOB DETAILS :

COMPANY PROFILE: Our client is one of the world's leading IT and business consulting companies, providing innovative technology solutions and professional services to businesses worldwide. They are committed to helping organizations achieve sustainable growth through efficient and reliable services.

Position: Spanish Home Security Device Support Specialist
Company Industry: IT/BPO Company
Work Location: BGC, Taguig City
Salary: Php 65,000
Work Schedule: Night Shift
Work Set-up: Onsite

JOB REQUIREMENTS:
Filipino national who is fluent in speaking and writing both Spanish and English.
Open to High School graduates, Senior High School graduates, Vocational graduates, Undergraduates, and Bachelor's degree holders.
At least 1 year of experience in any Spanish-speaking position, preferably in in technical support.
Willing to work onsite in BGC, Taguig City.
Can start as soon as possible.

JOB RESPONSIBILITIES:
Assist Spanish-speaking customers with inquiries and concerns related to home security devices and services.
Provide technical assistance and troubleshoot basic issues involving home security systems, devices, and equipment.
Guide customers through device setup, installation, configuration, and basic troubleshooting procedures.
Handle customer concerns through calls, chat, and/or email while maintaining excellent service quality.
Document customer interactions, technical concerns, and resolutions accurately in the system.
Ensure customer satisfaction while meeting assigned performance targets and KPIs.

RECRUITMENT PROCESS:
Resume Screening
Initial Interview
Technical Exam
Final Interview
English Language Assessment
Job Offer

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