Spanish Healthcare Systems Resolution Specialist ( Open to Foreign Nationals with Permanent Visa )

BENEFITS :

Earn up to ₱100,000
Foreign nationals with a permanent visa are welcome to apply
Job Title: Spanish Healthcare Systems Resolution Specialist
Industry: Shared Services
Work Location: BGC, Taguig City
Work Schedule: Night Shift
Work Setup: Fully Onsite

JOB DETAILS :

COMPANY PROFILE: A well-established pharmaceutical company engaged in the development and production of a wide range of medicines and healthcare solutions. The organization operates internationally, focusing on medical innovation and providing treatments for various health conditions.

Job Title: Spanish Healthcare Systems Resolution Specialist
Industry: Shared Services
Work Location: BGC, Taguig City
Schedule: Night Shift
Work Setup: Fully Onsite

JOB RESPONSIBILITIES:
Must have strong Spanish and English communication skills. Filipino applicants and foreign nationals with permanent residency in the Philippines are eligible.
Senior High School graduate, college undergraduate, or bachelor's degree holder.
At least 12 months in Spanish-speaking technical support or IT service desk operations, or a minimum of 2 years in Spanish-language customer support.
Background in assisting healthcare professionals or medical establishments, such as hospitals, pharmacies, laboratories, clinics, or physician's offices.
Must be amenable to a full night-shift schedule.

KEY RESPONSIBILITIES:
Assist Spanish-speaking medical practitioners, patients, and healthcare institutions with technical concerns through various communication platforms, including calls, emails, live chat, and other support channels.
Identify and resolve technical problems involving computer equipment, software applications, network connections, and related systems.
Explain technical solutions and procedures in both Spanish and English, ensuring that users with varying levels of technical expertise can understand the guidance provided.
Record and manage service requests by documenting technical concerns, diagnostic procedures, actions taken, solutions implemented, and any necessary follow-ups.
Adhere to established operational guidelines, healthcare industry regulations, data protection policies, information security practices, and service quality standards.

RECRUITMENT PROCESS:
Resume Screening
Initial Interview
Face-to-Face Interview with Hiring Manager
Final Interview and Spanish Language Assessment
Job Offer

HOW TO APPLY:
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