Spanish Bilingual Representative

Strategic Office Support Inc. provides comprehensive back-office outsourcing services, tailored specifically to the needs of healthcare businesses. Our services include medical staffing and virtual assistant solutions that streamline processes and enhance operational efficiency. We focus on delivering top-notch support to help healthcare providers grow their businesses. With a commitment to excellence, we empower organizations to focus on patient care while we handle their administrative needs.

This is a full-time, on-site role for a Spanish Bilingual Representative located in Cebu. The Spanish Bilingual Representative will handle customer inquiries, process service requests, and support clients in both Spanish and English languages. Responsibilities will include communication with clients through various platforms, troubleshooting issues, and maintaining accurate records of interactions while ensuring excellent customer service.

• Strong proficiency in both Spanish and English, with excellent verbal and written communication skills in both languages
• Customer service experience, active listening skills, and an ability to build strong client relationships
• Proficient in documentation, data entry, and record-keeping with attention to detail
• Basic technical troubleshooting skills to assist clients and resolve issues
• Ability to adapt to a fast-paced environment and work collaboratively with a team
• Previous experience in healthcare or familiarity with medical terminology is a plus
• Strong organizational skills and the ability to multitask efficiently
• High school diploma or equivalent; college education or specialized training is a plus