Patient Intake & Registration: Coordinate the end-to-end registration process, including gathering demographic information and obtaining necessary consent forms.
Complex Scheduling: Manage high-volume appointment scheduling across multiple clinical departments, ensuring adherence to provider-specific protocols.
Insurance Verification: Perform real-time insurance eligibility checks, obtain prior authorizations, and communicate estimated out-of-pocket costs to patients.
Financial Counseling: Assist patients in understanding their financial responsibilities and facilitate Point-of-Service (POS) collections.
Data Integrity: Maintain the accuracy of the Electronic Health Record (EHR) by identifying and merging duplicate records and updating insurance coverage.
Patient Advocacy: Act as a navigator, providing directions, prep instructions for procedures, and resolving scheduling conflicts with empathy.
Job Qualifications:
Education: College-level education or a College Graduate is required; an Associate's degree in Healthcare Administration or a related field is a plus.
Experience: Minimum of 1–2 years of experience in a inbound healthcare account, preferably in Patient Scheduling
Actual Customer Service Experience supporting Bilingual Spanish/English for 2 years.
Communication: Exceptional verbal and written communication skills with the ability to remain calm under pressure in a fast-paced environment
