Spanish Bilingual Medical Receptionist

Key Responsibilities:

• Patient Communication: Act as the first point of contact for patient inquiries via phone calls, emails, and SMS.
• Scheduling & Intake: Manage patient scheduling, conduct thorough patient intake procedures, and handle routine patient follow-ups.
• Insurance & Authorizations: Perform accurate insurance verification and promptly process prior authorizations to ensure seamless patient care.
• Referral Management: Coordinate and manage patient referrals to and from other healthcare providers.
• System Management: Navigate and utilize the Epic EMR system for patient records and daily operational workflows (training will be provided for Epic)

Qualifications & Requirements:

• Bilingual Fluency: Must be fluent in both Spanish and English (written and verbal communication) to effectively assist our Spanish-speaking patient base.
• Healthcare Experience: Prior experience working as a Medical Virtual Assistant or in a healthcare front-desk/receptionist role is strictly required (1-3 years)
• EMR Proficiency: Experience with Epic is highly preferred but is a trainable item for them.
• Professional Skills: Strong organizational skills, empathy, and the ability to handle administrative tasks efficiently in a fast-paced medical environment.

Additional Notes:

• This role does not involve any billing or payment collection duties.
• Applicants with other EMR/EHRs experience are welcome to apply.