Job Title: Bilingual HR Specialist
Location: Bench Tower, BGC, Taguig City
Department: Human Resources Operations
Reports To: HRSS Manager
Position Type: Full Time Full Onsite
A Spanish Bilingual representative is typically responsible for handling employee inquiries in more than one language, whether over the phone or through chat, email, etc.
We're looking for a great Spanish bilingual customer service representative to join our team! This representative will be responsible for providing excellent employee service, as well as managing a high volume of employee inquiries voice/non voice. The ideal candidate will be bilingual in English and Spanish, have excellent communication skills, and be able to work in a fast-paced environment.
Duties:
- Understand employee needs and meet them through understanding, problem solving and follow through
- Provide superior employee service and communication to internal and external candidates
- Work effectively with a diverse population
- Keeps every interaction positive
- Communicate effectively with employees and co-workers through written and verbal mediums
- Provides clear, concise, and accurate messages
- Completes work and responsibilities in a timely manner
- Resolve complaints in a prompt and courteous manner
- Acts professionally and with respect towards employees, co-workers, and management
Responsibilities:
- Communicate effectively with customers by telephone, email, and chat to resolve customer concerns or complaints
- Collect information from employees, clients, as appropriate, and document it for future reference
- Resolving customer issues
- Maintain professional composure while dealing with difficult or irate employees
- Develop and maintain knowledge of current process and service offerings
- Capable of managing multiple tasks simultaneously
Requirements And Skills:
- Bilingual skills in Spanish and English
- 2+ years customer service experience preferred
- Experience in Human Resources Shared Services, HR Help Desk, HR Ticket Query Management, preferred
- Excellent written, oral, and interpersonal communication skills in both English and Spanish
- Proficient in the use of MS Office applications
- Strong multi-tasking, customer-service, and problem-solving skills
