With people at the heart of our success, NTT DATA is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters. It's our belief in the possibility that drives us, but it's our people that make it happen. At NTT DATA, what you do matters.
A Career at NTT DATA Means:
- Having ongoing opportunities to GROW your career- we offer barrier-free learning with multiple self-learning tools available.
- Being part of a global organization where you can BELONG - in an inclusive working environment where you are free to be your best self. We're committed to building a people-focused environment where you can shine, no matter who you are.
- Belonging to a team where you can make a DIFFERENCE - to your clients, colleagues, and communities. Your ideas are embraced, impactful, and keep us agile.
- Being part of a global PIONEER – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
What else does NTT DATA Offer We're glad you asked!
- HMO Benefits
- Employee Assistance Program
- Paid Vacation Leaves (VLs) and Sick Leaves (SLs)
- Yearly Appraisal
- Career Growth Opportunities
- Rewards and Recognition programs
- Referral Incentives
Position Overview:
Working as a CSR you will be responsible for handling inbound calls from existing and potential customers. You are directly accountable for service levels, telephone service factors and quality of calls within a team-driven and fast-paced work environment. The primary role of this position is to exceed customers expectations with a superior service experience.
- Position: Spanish BilingualCustomer Care Specialist
- Location: On Site (Eastwood Cyberpark, Quezon City)
- Hours of Work: Monday to Sunday, Shifting
Responsibilities:
- Respond to customer inquiries in a pleasant, courteous, professional and well-informed manner.
- In conjunction with on-screen customer information, identify customer's needs through customer contact while simultaneously reading/updating customer information on the system.
- Remain current on program and corporate products and processes.
- Achieve quality service by accurately assessing and responding to customer needs, using sound judgment and flexibility when recommending appropriate options/solutions. This may entail identifying and resolving complaints, influencing to achieve a mutually satisfactory solution and following escalation protocol, as appropriate.
- Fulfill customer expectations in a manner that complies with policies, practices and procedures.
- Accurately complete appropriate documentation for each transaction, and wrap up calls by inputting data for call history, sending messages to appropriate third parties (e.g., business partners) when required, and/or initiating the necessary customer fulfillment.
- Participate in team huddles/committees (e.g., escalation queues, call campaigns, best practices, peer listening). Take initiative on learning opportunities.
- Participate in continuous improvements, with focus on service excellence.
- Participate in cross training initiatives and mentoring opportunities.
Requirements:
- Strong and developed communication skills both Spanish and English
- Excellent command of English and professional telephone manner and literacy required.
- Demonstrated ability to exercise appropriate analytical and judgment skills required in dealing with moderately complex procedures and situations when dealing with customers.
- Must be willing to be trained onsite for a month.
- Must have flexibility and willingness to move between various shifts, available to work in a 24/7 Environment
- Working knowledge of PCs, and strong keyboarding skills.
- Demonstrated ability to implement change efforts.
- Positive attitude and demonstrated ability to get along with others.
- Amenable to work in Eastwood Queson City
You are as unique as your background, experience, and point of view. Here, you'll be encouraged, empowered, and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Every day, you'll have new and exciting opportunities to make life brighter for our clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families, and communities around the world.
