We are seeking a Spanish Bilingual Customer Service Representative to join our team.
The Customer Service Call Center Agent may handle a high volume of inbound or outbound calls and should seek to create a positive experience for each caller. Customer Service Call Center Agents will listen to customers to understand the reason for their call, address all inquiries and provide an accurate and efficient response.
Key Responsibilities:
- Respond to customer inquiries in Spanish and English via phone.
- Place outbound calls and communicate with energy and enthusiasm to customers.
- Build lasting relationships with clients, customers, and other call center team members based on trust and reliability.
- Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service.
- Meet department productivity and quality standards.
- Strive for first call resolution and take true ownership of customer needs and issues.
- Communicate and follow instructions for one call customer resolution.
- Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns.
- Take an active role in educating customers about our client's products and services.
Requirements:
- Fluent in Spanish and English (both written and verbal).
- Experience in customer service experience in a transaction-based environment such as a call center or retail location, demonstrating ability to be empathetic and compassionate is preferred.
- Must have the ability to work independently and in a team environment.
- Problem solving skills.
- Ability to maintain accuracy and production standards.
- Predictable and consistent attendance is an essential function of this position.
- You have the flexibility to work any shift, including nights and especially weekends.
Education Requirements:
- High school diploma, G.E.D., Trade/Vocational School certificate or equivalent required.
Preferred Qualifications:
Experience in a call center or customer support environment.
Familiarity with company-specific products or industry knowledge.
Ability to work flexible hours, including evenings and weekends if needed.
Benefits:
- Health insurance | Life insurance | Paid training | Pay raise
Schedule:
- 8-hour shift | Evening shift | Rotational shift
Supplemental Pay:
- 13th month salary | Overtime pays | Performance bonus
Work Location: Onsite/Work in the Office-Clark
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