Spanish Bilingual - Customer Service Associate

Looking for an opportunity where you can use your Spanish language skills and build your career in the BPO industry

Join our team and support customers for a leading global account while delivering excellent customer service.

Responsibilities:

• Assist customers through phone and other support channels
• Handle customer inquiries and concerns in English and Spanish
• Provide accurate information and appropriate resolutions
• Document customer interactions and maintain accurate records
• Deliver a positive customer experience
• Follow account processes, policies, and quality standards

Qualifications:

• At least HS/SHS Graduate
• Fluent in Spanish and English
• Strong verbal and written communication skills
• Good problem-solving and critical-thinking skills
• Customer-focused and empathetic
• Comfortable working in a fast-paced environment
• Willing to work flexible schedules, including nights, weekends, and holidays
• Willing to work onsite in BGC, Taguig