Spanish Bilingual CSR

About Us

Moder was founded in December 2020, with the mission to positively impact the financial health of companies in need by powering their in-house processes using top talent, workflow best practices, and progressive technology.

We are a tech forward outsourcing company specializing in supporting the US mortgage, insurance, and banking industries.

Moder offers end-to-end or component-based outsourcing. We can do everything from managing one off projects to becoming an extension of your customer service or operations team.

Our team is built by outsourcing industry experts who've been on the client and provider sides. They bring decades of experience in financial services and expect the highest caliber of service and delivery from our team.

We're a company based in the US with offices in India, and the Philippines.

Qualifications & Experience

• College graduates, college undergraduates, or associate degree graduates; Senior High School Graduate
• Spanish bilingual
• Must have at least 6-12 months of Virtual Assistant/Customer Service Representative work experience in the BPO industry (BFSI industry a plus)
• Excellent attention to detail
• Strong verbal and written English communication skills
• Basic computer navigation skills
• Excellent communication, Preferred VA experience, MS office skills.
• Good organizational skills essential to work on multiple distinct projects simultaneously for several customers.
• Adaptability to deal with changing needs and working styles of various loan officers and seeking opportunities to further their knowledge and understanding.
• Learning skills are critical to this role as new LO's brings with them a new topic or new ways of working

Work Arrangement:

• Onsite (1nito Tower, Cebu City or JDN Square, Mandaue City)
• Graveyard Schedule