Industry: Retail/E-Commerce
Work Setup: Onsite
Location: IT Park, Cebu City, Cebu
About The Role
We are seeking a Spanish Bilingual Customer Service Representative to join our growing team supporting a global retail and e-commerce brand. This role is ideal for someone who thrives in a fast-paced environment, values customer satisfaction, and is passionate about providing outstanding support in both English and Spanish.
Key Responsibilities
- Handle inbound and outbound customer interactions via phone and email in both Spanish and English
- Assist customers with order inquiries, product information, returns, and general service concerns
- Accurately document customer interactions in internal systems
- Escalate issues when necessary, following proper procedures and protocols
- Collaborate with internal teams to ensure timely resolution of customer concerns
- Maintain a high level of professionalism, empathy, and product knowledge at all times
Qualifications
- Fluent in Spanish and English (both verbal and written)
- At least 1 year of experience in a customer service role (BPO experience preferred)
- Strong communication, problem-solving, and active listening skills
- Ability to multitask and work under pressure in a dynamic environment
- Familiarity with e-commerce platforms or retail support is a plus
- Amenable to work on shifting schedules, including weekends and holidays, and work onsite
What We Offer
- Competitive salary and language premium
- Performance-based bonus
- HMO coverage and other benefits
- Career growth and training opportunities
- Supportive and inclusive work environment
