We're Hiring: Solutions Support!
Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment We got you covered!
We are currently on the lookout for a Solutions Support to join our team at Cloudstaff, the #1 workplace everywhere! Think you qualify for the role Attach a 1-2 minute video intro and introduce yourself to us so we can meet you virtually. Attach this together with your updated CV to become a priority applicant!
Role: Solutions Support
Work Arrangement: Work from Home
Location: Philippines - Any CS Branch (Makati, Ortigas, Pampanga, Tarlac, Cebu, Davao)
Schedule: Morning shift
Job description:
Key Responsibilities:
- Act as first-line support for client enquiries and incidents related to Ensemble's WMS solutions (Meson / Manhattan).
- Log, prioritize and manage tickets in the support system, ensuring clear notes and timely follow-up.
- Diagnose and resolve configuration, data and workflow issues, escalating complex cases when required.
- Perform and maintain WMS configuration (e.g. warehouse setup, rules, user roles) under defined standards.
- Assist with testing and deploying patches, enhancements and new client implementations/go-lives.
- Provide end-user training, walkthroughs and clear explanations of system behaviour and changes.
- Contribute to knowledge base articles and documentation for common issues and best-practice setups.
- Collaborate with development, solutions and operations teams to ensure stable, supportable client environments
Qualification and requirements:
Technical Skills:
- Experience supporting and/or configuring Warehouse Management Systems (WMS), ideally Meson and/or Manhattan Associates (or other Tier 1 WMS).
- Strong understanding of core warehouse processes and how they map into WMS configuration (receiving, put-away, replenishment, picking, packing, dispatch, stocktake).
- Ability to review and maintain WMS configuration settings (e.g. warehouse and location setup, allocation and picking rules, user roles and permissions, RF menus).
- Comfortable working with SQL for basic investigations (SELECT queries, filters, simple joins) and data validation.
- Ability to interpret system logs, error messages and interface files to help diagnose issues.
Soft Skills:
- Strong customer service mindset with a calm, patient and professional approach.
- Clear, confident communicator who can adapt style for both technical and non-technical audiences.
- Collaborative team player who enjoys working with cross-functional teams and external clients.
- High level of attention to detail and pride in delivering accurate, reliable work.
- Proactive and self-motivated, with a willingness to take ownership of issues through to resolution.
- Able to manage competing priorities, stay organised and work effectively under time pressure.
- Flexible and open to change, with a growth mindset and genuine interest in learning new systems and processes
Non-negotiable skills & requirements:
- Experience in Warehouse Management Systems (WMS) support, configuration or operations, ideally with Meson and/or Manhattan (or other Tier 1 WMS).
- Understanding of warehouse and logistics processes (inbound, storage, inventory control, picking, packing, dispatch).
- Strong analytical and problem-solving skills, with a structured approach to investigating system and data issues.
- Ability to read and interpret system configuration, logs and basic data structures; exposure to SQL (simple queries/joins) is highly regarded.
- Confident user of ticketing/support tools like JIRA and comfortable working in a structured support environment.
- Clear and professional communication skills (written and verbal), able to explain technical issues in a practical way to non-technical users.
- High attention to detail, particularly around configuration accuracy and data quality.
- Proven ability to manage multiple tickets/tasks, prioritize effectively and follow issues through to resolution.
- Collaborative team player who enjoys working with developers, solutions consultants and operations teams.
- Tertiary qualification in Information Technology, Supply Chain/Logistics, Business Systems or related discipline, or equivalent industry experience.
Perks & Benefits:
- Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
- Flexible leave credits which may be used for vacation, emergency and sick leaves
- Quarterly perks boxes for WFH staff, offering groceries and snacks to keep you fueled
- Superb and exciting Mid-Year Parties with items to give away and cash prizes!
- Endless opportunities for career advancement
- Annual Performance Review with Salary Increase
- We set you up for success with a company-provided PC/Laptop and fiber internet connection
- Tech-on-wheels Support
- Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
- International career growth and connections
- Unlimited cash incentives for hired referrals
- Mental Wellness Employee Assistance program through Lifeworks
- In-house psychiatrist available to support employees well-being
- Become part of the Employee Share Units program
- Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc.
Cloudstaff : Build Your Career, Anywhere
Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.
Why Cloudstaff is the #1 Workplace
- Award-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition
- Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement
- Thrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment.
**To become a priority applicant, please share a 1-2 minute video introduction detailing you experience in this specific role. You can upload your video to the CSJobs platforms. Please use a clean, distraction-free background and speak clearly and articulately.**
