Solutions Director - Travel and Hospitality

Solutions Director – Travel & Hospitality (BPO)

McKinley, Philippines (Onsite)

About the Role

We are seeking a Solutions Director with deep expertise in the Travel & Hospitality sector to lead solutioning excellence, support large-scale deals, and drive growth across the vertical.

This is a high-impact individual contributor role responsible for leading RFP/RFQ solutioning, commercial strategy, and account expansion in close partnership with business leaders, sales teams, and client partners.

If you are a hands-on solution architect with strong travel domain knowledge and sharp commercial acumen, this role offers the opportunity to shape strategic deals and influence business growth.

What You'll Do

Solutioning & Deal Support

• Lead the development of RFPs, RFQs, and client proposals.
• Design end-to-end BPO solutions tailored to travel and hospitality clients.
• Build commercially sound solutions, including pricing and cost structures.

Drive Business Growth

• Partner with Business Development to support new client acquisition.
• Work with Client Services and Client Partners to grow existing accounts.
• Identify opportunities to increase wallet share within key travel accounts.

Commercial & Financial Strategy

• Apply strong knowledge of pricing models and deal structures.
• Ensure solutions align with revenue, margin, profitability, and broader business goals.

Industry & Operational Expertise

• Use your knowledge of contact center operations, including service levels, SLAs, seat utilization, and workforce planning.
• Ensure proposed solutions are operationally feasible and scalable.

Hands-On Execution

• Independently create client presentations and capability decks.
• Develop solution frameworks and proposals.
• Operate as both a hands-on executor and a strategic thinker.

What We're Looking For

Experience

• Proven experience in solutioning or solution architecture within a BPO environment.
• Strong background in supporting large deals and managing RFP processes.
• Deep exposure to the Travel & Hospitality sector, including airlines, OTAs, hospitality, or travel services.

Core Skills

• Strong commercial and financial acumen.
• Deep understanding of contact center operations and pricing models.
• Ability to translate client requirements into practical solutions and proposals.
• Excellent presentation and stakeholder management skills.

Additional Qualifications

• Six Sigma certification is preferred but not required.
• Travel-related certifications are a plus, but not mandatory.

Role Setup

• Individual contributor role with no direct reports initially.
• Works cross-functionally with sales, operations, and leadership teams.
• Onsite role based in McKinley with no hybrid setup.

Why Join Us

• Be part of a high-growth vertical with strong market demand.
• Work on strategic, high-value deals and client engagements.
• Influence vertical expansion and solutioning strategy.
• Collaborate with senior stakeholders and global leadership teams.