Solutions Dev & Experience Sr Specialist

Education

EDUCATION

. Bachelor's degree in Engineering, IT, Business, or a related field.

Qualifications

At least 3 years in service assurance, product operations, or cross-functional coordination in telco.

. Experience with revenue reporting systems and incident management.

Duties and Responsibilities

A) FUNCTIONAL

1. Interfaces horizontally with Network, IT, Cybersecurity, and Managed Services partners for product-wide service assurance.

2. Coordinates cross-functional resolution of product-wide disruptions at the earliest possible timeline.

3. Ensures revenue reporting system integrity across product lines.

4. Maintains the cross-functional escalation channel tracks and reports assurance SLAs.

5. Documents incidents, root causes, and resolution actions drives preventive improvements.

6. Provides dual capacity to eliminate single-point-of-failure in cross-functional resolution coverage.

B) ADMINISTRATIVE

1. Contributes to operations and performance reviews for the assigned scope escalates issues with recommended actions.

2. Submits performance and status reports on the required cadence maintains documentation.

3. Completes timekeeping, leave, and expense filings on or before cut-off.

4. Completes mandatory compliance trainings annually (Code of Conduct, Data Privacy Act, Information Security).

The Product Launches & Enhancements Program Manager will be a strategic leader who will oversee all Enteprise Wireless Product Team's product launches, product enhancements, and all system-related initiatives and updates ensuring the team's long-term goals are achieved. Key focus points include coordinating strategies, managing budgets, and aligning resources across cross-functional teams.

• Strategic Alignment: Ensuring all underlying projects support the broader business objectives.
• Cross-Project Coordination: Managing dependencies and streamlining processes so different project teams work together efficiently without duplicating efforts.
• Resource Allocation: Strategically distributing budgets, tools, and personnel across multiple initiatives.
• Risk Management: Identifying major risks and roadblocks that could impact the entire program and establishing contingency plans.
• Stakeholder Communication: Acting as the bridge between cross-functional teams, inter-department stakeholders, and project teams to provide regular progress updates