Solar Digital Engagement Associate
Company: Aboitiz Power - Solviva
Location: Makati CBD, Hybrid
About Solviva
Solviva is a fast-growing solar startup on a mission to make clean energy accessible and affordable for homeowners across the Philippines. We're building the future of residential solar—offering flexible financing, the latest solar technology, and a seamless, hassle-free transition to solar ownership. As we scale, we need passionate, driven leaders to help shape our growth and the future of residential energy.
Solviva is the first venture launched from AboitizPower's 1882 Ventures, a venture studio focused on decentralizing the energy system and creating more sustainable homes, businesses, mobility, and networks.
Role Overview
We are looking for a motivated and detail-oriented Solar Digital Engagement Associate to support Solviva's customer engagement operations. This role will assist in managing omnichannel inquiries, lead qualification, technical FAQ support, and digital brand protection to ensure the company's growth and lead conversion. The ideal candidate has strong communication skills, a data-driven mindset, and the ability to work effectively with cross-functional teams including Sales, Marketing, and CX
Key Responsibilities and Deliverables
1. Multi-Channel Inquiry Management
- Omnichannel Monitoring: Monitor and respond to customer inquiries across Facebook Messenger, Instagram DMs, uChat chatbot, social media comments, Viber Business, New Customer emails and other digital channels.
- Speed-to-Lead: Ensure a first response within 15 minutes to maintain a competitive advantage, handling a volume of 50-100+ daily messages.
- Technical Support: Act as the primary resource for answering technical FAQs regarding solar packages and system capabilities to move leads through the funnel.
2. Lead Qualification & Intelligent Routing
- Qualification: Ask targeted questions to assess lead readiness, including location serviceability, timeline, monthly bill average, homeowner status, and budget.
- Strategic Routing: Route qualified leads to appropriate nurture sequences or sales teams, while directing existing customers to the CX team.
- CRM Documentation: Log every interaction in CRM with complete information (source, contact details, qualification status) to ensure Sales Reps receive clean, actionable data.
3. Chatbot Optimization & Brand Protection
- Human Intervention: Monitor uChat chatbot conversations to identify when human intervention is needed or when leads are stuck in automated flows.
- Continuous Improvement: Suggest script improvements and FAQ updates based on recurring customer questions or chatbot failure points.
- Reputation Management: Track public comments, respond professionally to concerns, and flag negative sentiment requiring escalation to Marketing or CX.
4. Coordination & Performance Reporting
- Cross-Functional Handoff: Conduct daily handoffs of qualified leads to Sales teams with full context and collaborate with Marketing on campaign-specific messaging.
- Analytics: Track response times, inquiry volume by channel, and qualification rates.
- Reporting: Provide weekly reports to identify bottlenecks and recommend process improvements for better handoff conversion.
Qualifications and Skills
Education & Experience
- Education: Bachelor's degree in Marketing, Communications, Business Administration, or a related field.
- Experience: Proven experience in digital customer engagement, social media management, or lead qualification is preferred.
- Technical Familiarity: Experience with CRM systems (preferably Odoo) and chatbot platforms (such as uChat)
Skills & Competencies
- Exceptional Communication: Ability to convey technical solar information clearly and professionally in a digital, text-based format.
- Data-Driven Mindset: Ability to track performance metrics and use them to recommend efficiency updates.
- Operational Agility: Comfortable handling high-volume interactions in a fast-paced startup environment.
- Collaboration: Strong interpersonal skills to coordinate between Sales, Marketing, and CX departments.
Why Join Solviva
- Make an Impact – Play a key role in shaping the financial strategy of a fast-growing solar startup that's making clean energy more accessible.
- Leadership & Growth – Lead the finance function, build a high-performing team, and take on CFO-level responsibilities in a dynamic startup environment.
- Innovation & Ownership – Work at the intersection of renewable energy, fintech, and venture-backed growth, with the autonomy to drive real change.
- Flexibility & Remote Work – Enjoy a hybrid setup with remote workdays each week.
- Backed by Industry Leaders – Solviva is the first venture from AboitizPower's 1882 Ventures, giving you the agility of a startup with the backing of a trusted energy leader.
