Software Technical Analyst

Position Responsibilities:

• Support non-production and Production operations and fixes

• Work with offshore support team and vendor to implement fixes and changes

• Cater to the requirements for enhancement and changes from business

• Participate in meetings with both onshore and offshore to ensure clarity of individual objectives, priorities, and solutions for barriers to progress

• Participate actively in the projects and prioritization discussions with business

• Coordinate work tasks with Vendor to ensure changes are delivered successfully and on time

Required Qualifications:

• Bachelor's degree in Computer Science, Information Technology, Information Systems, or any related courses

• 3-5 years of experience with the following: ETL (e.g. Informatica), SchedulingAutomation (e.g. CA, CTRL-M), SQL (e.g. Databases, MS SQL), Reporting (e.g. Qlikview)

• Experience in operations management & vendor management, working with stakeholders and support teams across the globe

• Excellent analytical, problem solving, and solutioning skills

• Knowledge and application of change & release management, ITIL4 & project management

• Familiarity with agile principles, test-driven development, continuous integration, and other approaches to accelerate the delivery of new features

• Understanding of software development lifecycle

• Understanding of how technology supports Manulife business strategy

• Collaborative attitude, willingness to work with team members able to coach, share skills and methods

• Constantly learns from both success and failure

• Good verbal and written communication able to effectively articulate technical vision, possibilities, and outcomes

• Good organizational, multi-tasking and time management skills

• Strong management drive to ensure you meet defined service targets and Service Level Agreements

• Ability to maintain the highest level of ethical conduct in safeguarding sensitive, confidential, financial, HR company information

Preferred Qualifications:

• Collaborative attitude, willingness to work with team members

• Constantly learns from both success and failure

• Good verbal and written communication able to effectively articulate technical vision, possibilities, and outcomes

• Good organizational, multi-tasking and time management skills

• Strong drive to ensure you meet defined service targets and Service Level Agreements

• Ability to maintain the highest level of ethical conduct in safeguarding sensitive, confidential, financial, HR company information

• Ability to work independently and as part of a team

• Exposure to and basic understanding of business intelligence systems, dashboard reporting, and analytical reporting

• Exposure to and basic understanding of collaboration tools like Teams, JIRA, Confluence

• Ability to code or exposure in Python scripting, Windows Powershell

• We'll empower you to learn and grow the career you want.
• We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we'll support you in shaping the future you want to see.