Software Support Engineer

Supports NCR Voyix retail solutions by troubleshooting software, platform, OS, IoT, and POS device issues across Windows, Linux, WSL, CTM, OPOS, and JPOS environments. Works closely with Engineering, DevOps, and Product teams to investigate customer-impacting incidents, identify root causes, and deliver solutions.

Key Responsibilities

• Troubleshoot complex software, platform, and POS device issues.
• Analyze logs, diagnostics, APIs, and system telemetry to identify root causes.
• Support IoT-enabled retail systems and POS peripherals (scanners, printers, cash drawers, scales, payment devices).
• Investigate OPOS/JPOS, CTM, and device communication issues.
• Collaborate with Engineering, DevOps, and Product teams on escalations and resolutions.
• Create technical documentation and share knowledge with support teams.
• Participate in a rotating product-pod model to build expertise across NCR retail platforms.

Qualifications

• 2-4+ years of technical, application, or software support experience.
• Experience supporting POS, retail, or distributed enterprise systems.
• Strong troubleshooting skills in Windows and Linux environments.
• Knowledge of POS hardware, OPOS/JPOS, and device integration.
• Ability to analyze logs and diagnostics.
• Strong communication and problem-solving skills.

Preferred

• Experience with CTM, PSL, Self-Checkout, IoT/MQTT, Kubernetes, microservices, or C#/Java debugging.
• Exposure to DevOps, SRE, or cloud-native environments.

Career Path Senior Support Engineer | Platform/Product Engineering | DevOps/SRE | Technical Leadership