Executive recruitment company Monroe Consulting Group Philippines is recruiting on behalf of a business services and IT consulting company specializing in enterprise software solutions. This role offers a remote work setup and follows a night shift schedule.
Job Summary
We are seeking an experienced Software Order Processing Specialisr that will be responsible in supporting accurate, timely software order processing for our clients and internal teams. In this role, you will coordinate software orders, renewals, licensing details, vendor requirements, and related documentation to help ensure a smooth client experience.
Key Job Responsibilities:
- Process software orders, renewals, add-ons, license changes, and related transactions accurately and in a timely manner.
- Review order details for completeness, including customer information, product selections, pricing, contract terms, purchase orders, and required approvals.
- Coordinate with sales, account management, finance, consulting, and operations teams to resolve order questions and ensure proper fulfillment.
- Submit and track orders through vendor portals, distributor systems, or internal business applications as required.
- Maintain accurate records of software orders, licensing details, renewal dates, entitlement information, and client account updates.
- Communicate order status, missing information, delays, and fulfillment updates to internal stakeholders in a professional and timely manner.
- Assist with software renewal tracking, quote preparation support, customer account updates, and documentation related to subscription or maintenance agreements.
- Support billing accuracy by confirming order details, effective dates, quantities, and pricing before invoices are generated.
- Identify process improvement opportunities to increase accuracy, efficiency, and visibility within the software order processing workflow.
- Provide responsive administrative and operational support to help deliver a high-quality client and internal team experience.
Key Job Qualifications:
- Bachelor's degree in business administration, accounting, information systems, or a related field preferred, or equivalent practical experience
- 2+ years of experience in order processing, sales operations, software licensing, procurement support, customer operations, or a similar administrative operations role.
- Experience processing software orders, subscriptions, renewals, maintenance agreements, or technology-related transactions preferred.
- Strong attention to detail and ability to review information for accuracy, completeness, and consistency.
- Comfortable working with vendor portals, CRM systems, ERP systems, spreadsheets, and order management tools.
- Ability to coordinate across sales, finance, operations, vendors, and internal delivery teams to resolve questions and move orders forward.
- Strong written and verbal communication skills with a professional, service-oriented approach.
- Ability to manage multiple priorities, meet deadlines, and stay organized in a high-volume, detail-driven environment.
- Proficiency with Microsoft Office, especially Excel and Outlook; experience with Microsoft Great Plains, or similar business systems is a plus.
- Knowledge/experience in Sage 100 is an advantage/plus.
